What are the responsibilities and job description for the Hostess- SAVI position at CREWS?
Job Details
Description
Job Title: Host/Hostess
Department: Operations
Reports To: Cafe Manager
FLSA Status: Non-Exempt
Bonus Plan: Not Applicable
SUMMARY
Welcome and warmly greet guests on arrival. Manage the efficient and timely seating of our guests to a table that best serves their wishes.
ESSENTIAL DUTIES AND RESPONSIBILITIES
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Warmly and graciously greet all guests upon arrival.
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When immediate seating is limited, record guest names and number of people in party.
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Call out name and number of party when tables become available.
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Provide guests with estimated waiting time.
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Accommodate special seating requests for guests whenever possible.
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Seat guest based on guest preferences and balancing of customer flow in service stations.
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Upon seating, offer guests a menu and inform them of their server’s name. Inspect table for proper presentation and completeness.
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Relay messages to servers and bus person as needed.
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Thank guests as they leave and invite them to return.
Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
Performs other related duties, as required.
CORE VALUE AND COMPETENCY REQUIREMENTS
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Competency |
Definition |
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Business Acumen |
Demonstrates comprehension of the job, including policies, practices, and relationships. Possesses the expertise and skill levels required of the job and performs with quality. |
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Dedication |
Dependable, reliable and follows through on projects from inception to completion. Willing to put in as much time as necessary to complete tasks. Demonstrates a win-win attitude: “see it, own it, solve it.” |
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Ethics and Integrity |
Acts with integrity, honesty and knowledge that promote the company’s culture, values and beliefs while maintaining the highest standards of professional conduct. |
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Safety & Security |
Observes safety and security standards. Uses equipment and materials properly. Complies with safety standards and personal protective equipment requirements. Reports potential unsafe conditions or practices to appropriate person immediately. Promotes restaurant safety, cleanliness and security compliance at all times. |
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Teamwork |
Cooperates and is willing to work as a team player to achieve goals and tasks accurately, efficiently and timely. |
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Communication |
Communicates clearly and effectively with mutual respect, understanding and trust to Fellow associates, managers, supervisors and Guests. Listens carefully to opinions and views of others; states understanding of what has been heard. |
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Initiative |
Contributes new ideas and suggestions to enhance productivity and efficiency. Is proactive in troubleshooting problems or issues and takes action to mitigate potential problems. |
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Adaptability & Planning |
Possesses the ability to learn new tasks and adjusts well to new situations. Performs well under tight time schedules and pressures to change direction quickly. |
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Service Orientation |
Demonstrates a sense of urgency. Is friendly and smiles |
QUALIFICATIONS
Education and/or Experience
High School Diploma or Equivalent. One year related experience and/or training; or equivalent combination of education and experience. Must have strong work ethic.
Language Skills: Ability to effectively communicate in the English language. Must be able to read and understand items outlined but not limited to the position, training supplement and employee Handbook.
Certificates, Licenses, Registrations: Must attend Orientation and agree to policies and procedures as outlined in the Associate Handbook. Must attend and successfully complete and pass the designated training and testing program. Must successfully attend and complete all other required training.
Uniform Requirements: Adherence to Company Uniform Requirements outlined in the Associate Handbook and individual restaurant uniform requirements outlined in your orientation guidelines.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, bend, use hands and fingers to handle, feel, or carry objects, products, or controls. The employee frequently is required to reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Employees need ability to talk and hear.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, ability, physical demands and work environment associated with this position and are not intended to be all-inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Be able to working in a standing position for long periods of time (up to 5 hours).
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Be able to communicate clearly and effectively in the predominant language(s) of our guests.
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Must have exceptional grooming habit
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned as deemed necessary by the business.
The noise level in the work environment is usually moderate to loud.
Qualifications
