What are the responsibilities and job description for the Application Engineer position at CRG Automation?
CRG is an award-winning leader reshaping the future of industrial automation. Headquartered in Louisville, KY, our mission is to revolutionize manufacturing through advanced automated systems integration. We specialize in custom automated solutions including robotics, controls, material handling, packaging, welding, munitions, and more in a variety of manufacturing industries. Recognized as TIME Magazine's Invention of the Year 2023 in Robotics, we pride ourselves on solving the industry's toughest challenges through creativity and collaboration. As a small but mighty team, we blend hard work with a spirit of fun, creating an environment where every contribution fuels innovation. At CRG Automation, your impact extends beyond the ordinary, driving progress in an exciting world of automation.
Responsibilities & Duties
- Sales Support – Concepting and Pricing
o Utilize CAD software (e.g., SolidWorks, AutoCAD) to create conceptual layouts and designs to provide visuals for customers to aid in the sales process
o Engage directly with customers to define details on SOWs, iterate on concept proposal, align system cost to ROI model, and be involved in the presentation of the proposal.
o Conduct an initial technical review of new sales opportunities
o Specify and Quote OEM systems that will be integrated as part of the sales opportunity
o Stay on the cutting edge of technology to ensure customers receive the most reliable and innovative solution.
o Developing a comprehensive quote package that incorporates necessary documentation for internal and external audiences such as Risk Assessments, Flow Charts, Cycle Time Charts, etc.
o Develop pricing, descriptive proposal, and Robotic simulations (when needed).
o Ensure all key technical details pertaining to the quote are contained and addressed within the documentation being presented to the customer.
o Present conceptual designs, pricing, and proposals to customers, clearly articulating the value proposition of the system and addressing any questions or concerns the customer may have.
o Collaborate with project execution engineers, project management, and supply chain teams to ensure successful project design and deployment.
o Prepare Job Change Orders (JCO’s) identified during production of sales orders
o Conduct project review post system execution to understand opportunities for improvement when outlining system components and budgeting system costs.
o Assist with troubleshooting and problem resolution, maintain customer satisfaction, and ensure proper service levels
o Develop and maintain quoting tools such as pricing sheets, standard drawing block / templates, proposal templates, ect.
o Travel, as required, to customer facilities to support sales engineers in data collection and on-site project scope reviews.
o Develop internal win strategy and execution, understanding customer pain points, and facilitating quote development towards a winning quote package.
o Maintain Applications Engineering related fields in company CRM (Saleforce / Wrike).
Minimum Qualifications :
Preferred Qualifications :
