What are the responsibilities and job description for the Billing Team Manager, Order-to-Cash, Shared Services position at CRH?
Job ID: 509861
CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 28,000 employees at close to 1,600 locations in 43 US States and 2 Canadian provinces.
Job Summary:
We are seeking an experienced Billing Team Lead to manage and inspire our Billing shared services team. This role involves overseeing billing activities, driving continuous improvement, and ensuring compliance with policies and procedures. The ideal candidate will have a strong background in finance and accounting, excellent leadership skills, and a commitment to outstanding customer service.
What Shared Service Does:
A Shared Services Center (SSC) centralizes critical business processes, streamlining operations, reducing costs, and delivering consistent quality. By consolidating areas such as finance, procurement, payroll, and reporting, SSC eliminates duplication, frees time for strategic priorities, and fosters efficiency. SSC's primary functions include:
- O2C (Order-to-Cash): Manages the customer journey from order to payment, driving smoother revenue processes.
- R2R (Record-to-Report): Enables robust financial reporting and accounting.
- P2P (Procure-to-Pay): Ensures timely vendor payments and strong supplier relationships. Manages the Travel and Expense program.
- Center of Excellence: Drives innovation and continuous improvement.
- Payroll (Hire-to-Retire): Ensures accurate, compliant employee payments.
- Shared Services enables companies to focus on growth and strategic goals while maintaining operational excellence
Key Responsibilities:
- Lead and manage the Billing team, ensuring efficient and effective billing processes.
- Support analysis and management of key performance indicators and service level agreements.
- Promote a culture of continuous improvement and process automation.
- Respond to escalated billing-related inquiries and support external audit efforts.
- Establish and manage team policies, procedures, and controls.
- Coordinate with teams at various localized operating companies.
- Drive team performance and employee engagement through strong management and coaching.
Qualifications:
- Bachelor's degree in Finance or Accounting preferred.
- Minimum 7 years of experience in finance and accounting functions.
- Minimum 5 years of experience with SAP or equivalent ERP in a shared services environment.
- Proven track record in leading billing teams and delivering high levels of customer service.
- Excellent communication and leadership skills.
- Strong problem-solving abilities and strategic mindset.
- Familiarity with GAAP, internal controls, and financial reporting.
Work Environment:
- Hybrid role with flexible work options, requiring some in-person presence.
- Up to 5% travel may be required.
- Normal office working conditions with a quiet noise level.
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
