Customer Insights Analyst

Job ID: 505823

CRH is a leading global diversified building materials group, employing over 75,800 people at more than 3,160 locations in 29 countries. CRH is the leading building materials company in North America and the world. We manufacture and distribute a diverse range of superior building materials, products, and solutions, which are used extensively in construction projects of all sizes.

Job Summary

We seek an ambitious Customer Insights Analyst with strong attention to detail to join a global operation recognized as an industry leader. You will play a crucial role in the operational sectors of sales and marketing. The role includes conducting research, analyzing data to generate actionable insights, and creating reports that assist the team in making informed recommendations to support decision-making and drive business outcomes. This position offers a flexible hybrid schedule.

Job Responsibilities

• Collaborate with internal stakeholders to understand their business needs and define the scope and objectives of research projects
• Analyze data using Excel and Tableau to identify patterns, trends, and insights, and effectively communicate these findings to the team
• Identify opportunities to leverage solutions across various business units, functions, and geographical locations
• Create dashboards, reports, and presentations to convey insights to the team
• Assist in the development of monthly and quarterly reports and charts that summarize activities and analysis results
• Ensure the timely and accurate distribution of data and reports
• Gain a thorough understanding of current operational procedures, including all inputs and outputs within the existing data architecture

Job Requirements

• Bachelor’s degree in business, finance, or a related field of study is preferred.
• 3 or more years’ of demonstrated experience with data analysis and data visualization tools such as Excel, Tableau.
• Salesforce experience is preferred, but not required.
• Strong analytical, problem-solving, and effective information-gathering techniques
• Ability to manage multiple tasks and priorities and easily adapt to changing environment
• Solution-focused with a ‘hands-on’ attitude, strong communication and presentation skills
• Self-motivated individual with excellent organizational skills
• Good communicator- writes well using clear and concise language.
• Personable, able to connect and collaborate with others.
• Must be 18 years in age or older
• Must pass pre-employment drug screen and criminal background check
• Strict adherence to safety requirements and procedures as outlined in the Employee Handbook
• Willingness to work independently within in a team environment and assist the team with other duties as required
• Must be willing to travel and work away from home when required
• Excellent communication skills (both oral and written) with strong problem-solving skills
• High ethical standards
• Ability to effectively work and collaborate with people with a wide range of skills, experience, cultures and capabilities
• Able to communicate with others by telephone and in person.
• Able to utilize a computer for word processing, email communication, and preparation of documents and presentations.
• May require sitting for extended periods of time.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Usually, normal office working conditions.
• The noise level in the work environment is usually quiet
• The position may require work outside of normal business hours

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

CRH is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability