What are the responsibilities and job description for the Customer Service Representative - Irving, TX position at CRH?
Job ID: 505674
Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer’s signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and MoistureShield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; PebbleTec® pool finishes; plus popular brands of landscape and gardening materials.
Job Summary
This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution of client inquiries or issues.
Job Responsibilities
- Assist customer with product questions, ordering, order tracking, complaints and problems
- Enter orders into the system for billing and delivery
- Retrieve needed information for the credit department
- Issue credits or debits accurately when applicable
- Answer incoming calls and running reports
- Print and distribute e-mailed customer purchase orders
- Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
Job Requirements
- High school diploma /equivalent or comparable in related experience
- Detailed oriented
- Good with basic math
- Skilled in Microsoft Office / Teams
- Good organizational and problem-solving skills
- Experience with a multi-line phone system
- Attention to detail
- Ability to multi-task
- Ability to sit for extended periods of time
- Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard
- Extensive writing
- Extensive phone and radio use
- Tasks can be very repetitive
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
