eCommerce Customer Service Representative - Atlanta, GA

Job ID:  505403

Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer’s signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and MoistureShield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; PebbleTec® pool finishes; plus popular brands of landscape and gardening materials.     

Job Summary

This eCommerce Customer Service Representative position will provide excellent customer service to all online ordering customers through various channels. They will ensure customers are serviced promptly and properly by phone, email, and online inquiry. The eCommerce Customer Service Representative will be responsible for managing online orders from order entry to vendors and freight follow up.

Job Responsibilities

• Process customer orders/returns in a timely and efficient manner and communicate with vendors to ensure products are delivered on time and meet quality standards

• Provide excellent customer service by responding to inquiries in a prompt and professional manner

• Manage purchase orders and coordinate with accounting to resolve discrepancies and ensure timely payments

• Ability to adhere to quality standards, deadlines, and proper procedures, correcting errors or problems

• Develop knowledge of products and services offered to customers

• Help identify areas of opportunity and recommend solutions through customer feedback

• Resolve customer complaints or answer customers' questions regarding policies and procedures

• Assist in developing a strategy and business plan to improve all channels of customer service

• Other duties as assigned

Job Requirements

• College degree preferred, in conjunction with a minimum of 3 years of proven customer service experience, or equivalent combination of education and experience

• Proficient in Microsoft Office, with aptitude to learn new software and systems

• Strong organizational and creative problem-solving skills

• Knowledge of eCommerce platforms and operations is a plus

• Infor M3 and/or Salesforce.com knowledge is a plus

• Detail oriented and ability to multitask in a dynamic and fast-paced organization

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.