What are the responsibilities and job description for the Hospitality Manager - Big Bend National Park & Station position at CRH?
Job Description
About Big Bend National Park & Station:
Texas’ gift to the nation! Big Bend Resort & Adventures, located in Terlingua just three miles outside of one of the largest national parks. The convenience of the Boquillas Border Crossing nearby, horseback riding, & Big Bend Overland Tours are just the beginning of what this area has to offer. Hiking, stargazing, birdwatching, & river trips are also available for guests & employees alike. It’s time to explore the sunshine ridden desert!
The Hospitality Manager is responsible for ensuring the smooth and efficient operation of the Front Desk including training and supervising employees, facilitating reservations, assisting guests with check in and check out, and responding to and resolving guest complaints. The Hospitality Manager is also responsible for training, developing, and supervising the housekeeping staff.
This role offers employee housing.
Job Responsibilities
Ability to multitask in various capacities and situations.
Must be able to work effectively under stress and rapidly changing situations.
Ability to effectively deal with various hospitality industry operations and situations. These may include, but not limited to guest issues, front desk operations, employee safety issues, maintenance situations, facility operations issues, and loss prevention issues.
Ensure exceptional guest experiences by addressing and resolving any issues or complaints promptly and professionally.
Supervise and support night shift staff, including but not limited to front desk agents, housekeeping, security, and maintenance personnel.
Conduct training and spot checks to ensure high standards of service and efficiency.
Ensure compliance with all safety regulations and hotel policies.
Ensure accurate record-keeping and adherence to standard operating procedures.
Maintain clear communication with all hotel departments to ensure seamless operations.
Managing Emergency medical situations.
Managing Emergency facility issues, i.e., power failures, plumbing issues, etc.
Must understand basic Security issues and the local county licensing situations which govern Security department responses and capacities. Must be able to manage these situations.
Must have at least a basic knowledge of Maintenance operations and techniques to manage maintenance department operations and issues.
Directs all unit activities toward meeting client and customer needs to the highest degree according to contract specifications and ARAMARK standards of excellence.
Conduct regular inspections of hotel facilities to ensure cleanliness, maintenance, and compliance with brand standards.
Prepare detailed reports for the morning management team regarding any issues or noteworthy occurrences during the night shift.
Prepares monthly status reports and other reports as requested by management or client.
Assist with Project Management and any reporting of such.
Any other duties as assigned.
Qualifications
Previous experience as a Hospitality Manager or Supervisor is desired. Experience with housekeeping and/or SMS is a plus.
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
