What are the responsibilities and job description for the Lobby Concierge position at CRH?
Job Description
The Lobby Concierge will engage all incoming clients, guests, vendors and colleagues entering into the building. The Lobby Concierge will have a positive, attentive, energetic and approachable attitude. The Lobby Concierge must be able to deliver the highest level of hospitality while keeping a consistent level of service while escorting High Net worth Guests and Clients to multiple locations within the building.
Job Responsibilities
• Greet all high net-worth clients, external guests, colleagues and vendors when they enter the Citi building maintaining eye contact acknowledging them promptly using “Good morning/Good Afternoon”
• Speaking warmly while staying professional, engaging clients and guests while efficiently assisting in the check in process or escorting them to their destination
• Reviewing and committing to memory the profiles for VIP guests that are expected for the day
• Recognizing and welcoming VIP guests
• Register all visitor’s names within the building access portal and provide each guest with a visitor’s day pass to gain access into the building and/or designated floor
• All visitors will be asked to supply proper government credentials.
• The Lobby Concierge will notify the host and escort the guest to the proper elevator bank.
• Gaining an understanding of the client culture, key areas of activity and creating transparency by serving as an extension of the client
• Communicating effectively with team members and passing on necessary information to colleagues
• Maintaining a strong awareness of business activity and communicating all updates with your team member
• Proven skill in developing relations with guests, vendors and internal colleagues.
• Excellent office and computer skills
• In-depth understanding of essential hospitality standards and company policies.
• Maintain a professional, polite and considerate manner at all times
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
- Bachelors degree
- 2 years hands-on experience working events
- Time management and ability to communicate effectively
- Strong computer skills
- Working well with diverse team
- Excellent multitasker that remains calm under pressure
- Eager to learn and proactive
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
