SEASONAL Inbound Call Center Agent - Full-Time - Remote Position

Job Description

Seasonal Inbound Call Center Agent - Full-Time – Remote Position 

Are you an experienced customer service professional with a background in call center operations? We are delighted to present an exciting opportunity that may be a perfect fit for you. This role offers the opportunity to work remotely and is open to qualified candidates nationwide.  

#LI-Remote

Please note that the schedule is subject to change in accordance with business needs. Successful candidates will be required to attend a one-week training session remotely, from Monday to Friday, between 8:00 AM and 5:00 PM CST. 

This role involves handling incoming customer inquiries and ensuring timely and accurate resolution. The specific type of calls you will handle depends on your assigned line of business. Our call types include: 

Business Support: Customer inquiries, order fulfillment, online e-commerce 

Payment Services: Payroll inquiries, expense and invoice processing, vendor onboarding 

Your exceptional communication skills, empathy, and problem-solving abilities will play a crucial role in creating positive customer experiences and maintaining our high service standards. 

Job Responsibilities

• Manage a high volume of inbound phone and email contacts, assisting customers with new orders, payroll inquiries, expense/invoice processing, and other service-related concerns. 
• Develop and maintain a comprehensive understanding of our systems, policies, and procedures. 
• Utilize a "First Call Resolution" strategy to troubleshoot issues, employing sound judgment to research and resolve them. 
• Employ basic sales techniques to provide customers with product knowledge and support for their needs. 
• Navigate multiple systems and websites seamlessly, educating customers on how to leverage online tools when appropriate. 
• Meet weekly, monthly, and yearly Key Performance Indicators (KPIs) for quality, customer satisfaction, and productivity. 

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. 

Qualifications

• A minimum of 1 year of customer service experience in a call center environment is required. 
• Strong customer service skills with a passion for delivering quality service and enhancing the customer experience. 
• Excellent problem-solving, complaint resolution, and negotiation skills. 
• Effective oral and written communication skills with a professional, positive, and friendly demeanor. 
• Ability to remain calm and positive when dealing with challenging or escalated callers. 
• Self-motivated and results-oriented, with a focus on achieving goals. 
• Quick learner who can adapt to a fast-paced, high-performance culture. 
• Dependable, with strong attendance and schedule adherence. 
• Proficient computer skills in Windows, Excel, and Outlook. 
• Reliable home internet access or the willingness and ability to obtain it is required. 
• Bilingual proficiency in Spanish or French is preferred. 
• We invite you to join our team and contribute to providing outstanding service to our valued customers. Embark on a rewarding remote customer service career by applying today! 

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

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