Outpatient Receptionist, Bilingual (English / Spanish) - SUD Treatment

Outpatient Receptionist, Bilingual (English / Spanish)

Substance Use Disorder Treatment Outpatient Facility

CRI-Help is a substance use disorder treatment center with several locations across Los Angeles County. We've been around since 1971 and are noted as an organization practicing integrity in our commitment to ethical and meaningful client care. Our mission is to improve the welfare of the community by providing first-class substance use disorder treatment to adults and families seeking freedom from the bondage of addiction, and we live out that mission everyday with our staff and clients.

As a nonprofit organization, CRI-Help is a qualifying employer affording our full-time employees the opportunity to begin, or continue, the process of seeking PSLF (Public Service Loan Forgiveness). In addition, our benefits package for full-time employees is quite robust- especially the option for 100% employer-paid $0 deductible Platinum plan Medical insurance, including an additional 40% paid coverage for dependents, which accompanies our 401k with 4% match option nicely. Please see the full list of benefits below, especially the 12 paid holidays per year (we are a 24/7 facility, so not all employees will be able to take all 12 paid holidays off- but will still get paid for the holiday in addition to their hours worked).

CRI-Help is an amazing organization to be a part of and I strongly encourage you to consider joining the team! We opened a new facility in Lincoln Heights in 2025 and are still hiring for all roles- keep referring back to https://crihelp.bamboohr.com/careers for current openings at all sites!

The Outpatient Receptionist, Bilingual (English / Spanish) is primarily responsible for answering incoming calls, greeting visitors and guests, accepting deliveries, and other clerical duties in the Outpatient facility, as needed.

Basic Function

This position is primarily responsible for answering incoming calls, greeting visitors and guests, accepting deliveries, and other clerical duties in the Outpatient facility, as needed.

Responsibilities

• Answer all incoming calls promptly and courteously.
• Make sure the lobby and reception area are tidy at all times.
• Greet guests and visitors, and, when necessary, provide assistance in directing them to the appropriate person / department.
• Ensure the proper upkeep of the staff sign in / out board.
• Notify appropriate staff of important deliveries, client belongings, etc.
• Attend staff meetings and staff trainings.
• Distribute Privilege Card / Sponsor applications, Employment Applications, etc. as needed.
• Provide hotline referrals.
• Assist Outpatient Program Manager in performance of other clerical duties as assigned.

Skills/Knowledge

• Must be Bilingual (English / Spanish)
• Must be able to handle busy phones.
• Must have excellent communication skills.
• Must be able to multitask.
• Must have excellent organization skills.
• Must be a people person.

Education / Training

• Must have high school diploma, or equivalent.
• Must have active CPR/First Aid certification.

Experience

• Must have some front office experience.

Special Conditions

• Must be willing to undergo random drug screenings.

Position Reports To

• Outpatient Program Manager

Position Type

• Full-Time, In-Person, Non-Exempt, Hourly

Pay

• $22 - $24 / Hour

Benefits

• 100% Paid Blue Shield Platinum Trio Plan Medical Insurance Option
• 80% Paid Blue Shield Platinum Access Plan Medical Insurance Option
• 80% Paid Kaiser Medical Insurance Option
• 40% Dependent Coverage on Medical Insurance Plan
• 80% Paid Dental Insurance
• Vision Insurance
• Paid time off (10 Paid Sick Days Annually, 12 Paid Holidays Annually, Paid Vacation)
• Educational Assistance Tuition Reimbursement Program
  
• 401(k) 4% Employer Match
• 100% Paid $25,000 Life Insurance Plan