What are the responsibilities and job description for the Bilingual Wireless Retail Sales Representative position at Cricket by Crown Wireless?
Cricket Bilingual Wireless Retail Store Manager
We are seeking an experienced sales manager to lead our team to greatness.
About Us:
Crown Wireless is a leading authorized retailer of Cricket Wireless, with over 220 locations coast-to-coast. We prioritize our employees' growth and well-being, offering opportunities for advancement and recognition.
About the Role:
As a Cricket Wireless Retail Store Manager, your goals include delivering exceptional customer experiences, exceeding sales metrics, managing company assets, and increasing profitability while developing your team's skills.
Responsibilities:
- Motivate and inspire a great sales and customer experience team.
- Meet and exceed assigned sales goals, including gross and net sales, accessory sales, rate plans, add-ons, retention goals, and auto bill pay goals.
- Ensure proper opening and closing procedures, including completion of all open/close tasks.
- Supervise sales staff by mentoring, coaching, scheduling, and counseling.
- Train and develop team members in wireless sales and service.
- Provide positive reinforcement and training to promote learning and growth.
- Manage inventory, including ordering, receiving, discrepancies, and daily, weekly, and month-end counts.
- Resolve customer complaints regarding sales and service.
- Develop and maintain positive business relationships with staff and customers.
- Ensure proper merchandising within the store, including product placement, display, and brand compliance.
- New hires: review resumes, perform initial phone screens, and in-person interviews, and complete onboarding paperwork.
- Conduct regular staff meetings to communicate promotions, goals, trends, and other relevant information.
- Responsible for store and asset security.
- Develop and maintain relationships with co-workers and consumers.
Requirements:
- Previous retail or customer service management experience required.
- Leadership and employee development skills.
- Ability to stand for long periods and work flexible hours, weekends, and during peak retail selling periods.
- Tech-savvy and enjoy working with interactive technology devices.
- Bilingual: Spanish speaking is a plus.
- Enjoy working in a team environment & engaging with consumers.
- Independent and self-motivated team player.
- Regular physical activity will be required, e.g., setting up promotional material, changing displays, etc.
- Must have a valid driver's license and be able to pass background check.
- Must have a fully functioning smartphone on first day of work.
Crown Wireless is an equal-opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
