What are the responsibilities and job description for the Client Relations Associate position at Cricket Wireless Authorized Dealer?
Overview
We are seeking a dedicated and enthusiastic Bilingual Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience for all clients. The ideal candidate will possess strong communication skills and a passion for helping others.
Responsibilities
- Provide outstanding customer service by responding to inquiries via phone, email, or chat.
- Analyze customer needs and provide appropriate solutions in a timely manner.
- Handle cash transactions accurately and efficiently when required.
- Maintain accurate records through data entry and documentation of customer interactions.
- Communicate effectively with clients to ensure their concerns are addressed promptly.
- Assist in the development of customer support processes to enhance overall service quality.
- Collaborate with team members to improve service delivery and client satisfaction.
Requirements
- Proven experience in customer service or client services is preferred.
- Strong communication skills in English; multilingual abilities are a plus.
- Proficiency in data entry with attention to detail.
- Ability to analyze situations and provide effective solutions.
- Experience in cash handling is beneficial.
- Excellent typing skills to facilitate efficient communication.
- A positive attitude and willingness to learn in a fast-paced environment.
Join us as we strive to provide exceptional service and support to our valued customers!
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Benefits:
- On-the-job training
- Referral program
Shift:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Evening shift
- Morning shift
- Rotating shift
Work Location: In person
Salary : $13 - $15
