What are the responsibilities and job description for the CSR - Customer Service Representative position at Crigler Insurance Agency?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will assist customers with inquiries, resolve issues, and ensure a positive experience with our company. This position requires strong communication skills and the ability to work effectively in a fast-paced environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information regarding products and services to clients.
- Handle customer complaints and resolve issues efficiently while maintaining professionalism.
- Perform data entry tasks to update customer records and maintain accurate information.
- Conduct outbound calling to follow up on customer inquiries or feedback.
- Collaborate with team members to improve service delivery and client satisfaction.
- Maintain a clean and organized office environment to facilitate effective operations.
Qualifications
- Proficiency in English; bilingual or multilingual skills are a plus.
- Previous experience in customer service or client services is preferred.
- Strong computer skills, including familiarity with office software and data entry systems.
- Excellent verbal and written communication skills.
- Ability to type efficiently while engaging with customers.
- A positive attitude and a commitment to providing outstanding service.
- Strong problem-solving skills and the ability to work under pressure.
Join us in delivering exceptional customer experiences while growing your career in a supportive environment!
Job Type: Part-time
Pay: $21.00 per hour
Expected hours: 32 per week
Benefits:
- On-the-job training
- Professional development assistance
Shift:
- Day shift
Ability to Commute:
- Richland, WA 99354 (Required)
Ability to Relocate:
- Richland, WA 99354: Relocate before starting work (Preferred)
Work Location: In person
Salary : $21