Copy team lead

Wantto revolutionize the future of education anddo meaningful work thattransforms future generations lives

CrimsonEducation is a Series C global EdTech startup founded in 2013 withthe idea that through personalized education and technology we cantransform students into the world leaders of tomorrow.

Were now in28 markets and have an ambitious team of 700 thats rapidlyexpanding across the globe. Our tech platform connects 3000tutors / mentors to students aiming to achieve admission andscholarships to top universities or their dream careerpathway.

To support our studentswe have built / purpose ofrole

This is a fulltimeposition that can be worked remotely or in one of our many officesaround theglobe.

Whatthis role is responsiblefor :

As a People Leader(Regional Team Leader or Team Leader) for the Strategy Team youwill be directly managing Strategists as well as student outcomesin Indonesia Thailand and Vietnam.

You will support your team toensure outstanding client experience successful delivery of Crimsonservices and achievement of student goals.

You will work closelywith local sales marketing and student success teams to ensure asmooth transition from Sales to Service and cater to local needs.

What your work entails :

Monitor team performance toensure excellent service quality andresults

Make surethat your team is on track to hit all of theirKPIs

Providing ongoingcoaching through 1 : 1s and podmeetings

Maintain and shareexpert applicationspecific knowledge and cultural understanding foryour designatedregion / country

Consistentlyshare feedback and lead performancereviews

Recruit and grow ateam of talentedStrategists

Keep aneye on team capacity and communicate hiring needs

Conduct technicalinterviews as part of the hiringprocess

Be active in theonboarding process so that any new team member is set up forsuccess

Discuss and helpexecute career growth plans essentially be a Strategist for yourStrategist!

Work with yourteam and stakeholders to maximize the studentexperience.

Have a vision ofthe student journey for students in your region / country balancingour global model with localneeds.

Collaborate withlocal sales & service team members to assess and executeunique needs.

Know the insand outs of your team and region / country to provide accuratefeedback as well as roll out initiatives with the right changemanagement approach.

Workclosely with your team and local stakeholders to hit service andrevenuebasedgoals.

Operationsmanagement

Be theface and first pointofcontact of Strategy in yourregion / country

Preallocateallocate and reallocate students to members of yourteam

Proactively collaboratewith other service teams and the sales team to resolve anycomplaints or roadblocks to successfuldelivery

Whatsuccess lookslike :

Yourteam hits all of their KPIs and you hit region / country goals forNPS referral revenue and refundrate

You are a spokespersonfor your team you know your team and provide feedback on newprograms and policies so that concerns are dealt with prior to theofficialrollout.

Strategists in yourteam are engaged theres little turnover and we see active careergrowth.

Performance feedbackis consistently shared and discussed regularly with yourteam.

You are an excellentcommunicator and collaborator with your localstakeholders.

Local needs areaddressed and executedupon

Whywork forCrimson

• Rapidlygrowing startup with a flexible working environment where you willbe empowered to structure how youwork
• Limitless development and exposure ourinternal promotions / role changes made up 33% of all recruitmentlast year
• $1000 individual training budget peryear we love to Level Up (its one of our corevalues)!
• Psychologist onstaff
• Insightful fireside chats and workshopsto help support our highperforming and ambitiousteam
• Radical Candor is a feedback approach welive by
• Were a global player with 28 markets(and growing) across the globe. Most roles have the option to workfrom one of our many offices orremotely!

If youre passionate aboutgrowing in a fastpaced collaborative environment and want to workwith cuttingedge technology then wed love to hear fromyou!

Please keep an eye on your spam / junk emailfolder for correspondence from Team Tailor.

Last updated : 2024-04-28