What are the responsibilities and job description for the Systems Engineer - Senior position at Crimson Phoenix?
As a Systems Engineer , you will be responsible for supporting a team engaged in providing engineering and technical support in a mission-critical Windows-based environment to users world-wide in support of the mission!
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What You Will Be Doing :
- Assisting with the design of the organization's technology architecture and implementation of hardware and software infrastructure.
- Supporting a team to plan and implement Exchange platform upgrades and understanding the customer environment to be able to modify standard deployment packages conforming to the unique security architecture in place.
- Evaluating the current environment and supporting creation of a platform roadmap, analyzing system performance, and recommending corrective and preemptive actions.
- Conceptualizing, designing, and implementing solutions to problems reported or discovered, and continuously improving the quality of service provided by the email infrastructure.
- Delivering timely and high-quality solutions to customer problems and requests focusing on root cause analysis, prevention, and knowledge transfer.
- Helping with the analysis of migration to new Exchange server environments.
- Responding to customer requests to correct or modify malfunctioning applications.
- Investigating issues with applications, servers, and storage.
- Reporting to division management the status of issues, corrective actions being taken, and the resolution of investigations.
- Initiating and participating in triage meetings to share knowledge with other engineers and efficiently resolve customer problems.
Required Skills : Must Have :
Desired Skills : Nice to Have :
