What are the responsibilities and job description for the Shift Leader position at Crimson Restaurant Management Company Inc.?
Position summary:
We are looking for a candidate who has great restaurant and leadership ability, who wants to learn and has a great attitude. This role is for someone who is able to coach others in the areas of time management, productivity and leadership. This position is an hourly-based salary which includes overtime and potential bonus pay.
Zaxby's Shift leaders motivate and ensure that all team members are guest-focused, team-focused, quality-focused. He or she will exercise knowledge of restaurant operations, manage staff resources, provide counsel, develop and coach staff and ensure adherence to our operating standards. He or she will be instrumental in building and maintaining a healthy culture, where people thrive and grow in a positive workplace environment.
Responsibilities include:
• Oversees the function in the restaurant of orientation, training and performance of management functions to meet or exceed company specified criteria.
• Performs mock Steritech inspections to ensure readiness.
• Ensures rush (lunch, dinner) readiness and performs post-rush duties.
• Drive and maintain the kitchen and staff to ensure the highest quality and productivity.
• Ensures that all company specified training programs are being strictly adhered to including, manager training programs.
• Key-holder. Resolves guest complaints.
• Provides performance feedback and recognition to all team members on an ongoing and timely basis with a coaching style.
• Oversees and ensures the daily execution of the Mission Statement and Core Values.
• Complies with company policies, practices and procedures and communicates all changes to managers and team members.
• Works to ensure drive-thru goals are achieved and maintained.
• Responsible for helping to set a positive atmosphere, creating a culture where people want to participate and develop together in a healthy structure.
Requirements:
Leadership experience in another concept. This role requires the completion of a high school education or equivalent (college preferred), a valid Class C license to travel between units, periodic travel, & the ability to lift up to 50 pounds. Our Shift Leaders work an average of 38-42 hours per week. We expect our leadership team to display outstanding customer service and leadership qualities; including the desire to continually develop as a good leader.
Additional requirements:
• Candidates must be highly motivated, self-directed, and results driven with strong organizational skills, attention to detail and professional written and verbal communication skills.
• Requires basic to intermediate mathematical computations, dealing with inventory and cash management.
• Maintain confidential information, adhere to and enforce company policies, programs, and compliance issues.
• The ability to recruit and develop talent on an ongoing basis, being a role model in this important company core value.
Benefits:
• Health insurance
