Outbound Client Specialist

Company Background

At Crimson Wine Group, we are the guardians of 1,000 acres of pristine vineyards, iconic estates, forests, and wildlife habitats along the West Coast. Our success stems from the wide range of perspectives that our team brings to every single one of our wines – from vine to bottle and beyond. Our portfolio is cultivated to elevate any occasion and to simply make life better.

At Crimson Wine Group (CWG), we are dedicated to building an inclusive environment with a culture of belonging. We strive to create an inclusive environment where all our team members feel connected, engaged, and can live their true identities at work. Here at CWG, we celebrate the value that comes with inclusivity and different backgrounds, experiences, and perspectives, which all help foster a culture of collaboration and creativity with the wine industry.

Position Summary

Outbound Client Specialists: Cultivate Relationships, Drive Sales

We are in search of an Outbound Client Specialists to join our Centralized Service Team! In this exciting role, you'll leverage your phone, email, and text communication skills to connect with our valued customers, nurture relationships, and unlock new sales opportunities.

Essential Duties & Responsibilities

Responsibilities:

• Engage private clients across all CWG brands in personalized phone conversations, uncovering their needs and exceeding their expectations and drive sales growth.
• Craft compelling email and text campaigns that promote exclusive segmented offers, educate clients on new products, and ultimately drive sales growth.
• Deepen your knowledge of our wine club offerings to confidently recommend products and guide client purchases.
• Provide exceptional service across all channels (phone, email, text), answering inquiries, resolving requests promptly, and fostering long-term client loyalty.
• Work alongside colleagues to share best practices, problem-solve challenges, and ensure a smooth sales experience for every client.
• Order Fulfillment: Gain a comprehensive understanding of our fulfillment process to anticipate and proactively communicate order updates to clients.
• Provide exceptional remote guest support for Crimson Wine Group's five estates, handling reservation requests, rescheduling needs, and cancellations with efficiency and courtesy.
• Develop a deep understanding of all our brands, their unique positioning, and the entire product portfolio. Confidently represent our brands and products during client interactions.

Qualifications:

• Associate’s degree (A.A.) or equivalent combination of education and experience in a related field (3 years minimum).

• Knowledge of wine and Direct to Consumer (DTC) sales practices.
• Working knowledge of ecommerce platforms and CRM systems.
• Familiarity with compliance guidelines and the Ship Compliance portal (preferred).
• Strong understanding of web environments, ecommerce, email marketing, and the other communication methods our target consumers utilize.
• Skill to manage multiple projects and sales initiatives over various web-based platforms.
• Ability to interact comfortably and eloquently with the public via phone, email, and other methods in an efficient, positive, and brand-appropriate manner.
• Strong organizational, problem-solving, and analytical skills demonstrated by the ability to make timely and sound decisions.
• Commitment to excellence and high standards.
• Acute attention to detail, particularly in written communication.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Intermediate to advanced proficiency in Microsoft Office suite is required.

Crimson Wine Group is committed to creating a workplace and culture that celebrates diversity, equity and inclusion as part of what makes us a little different and a lot better. Our success is informed by the wide range of experiences and perspectives that our team brings to each of our wines – from vine to bottle and beyond. We encourage all applicants with a vision for creating a more equitable, inclusive and diverse wine industry to apply to join our team at Crimson Wine Group. All applicants will receive consideration for employment without regard to all federally and state protected classes. If you require assistance to participate in the application process, please contact us at HR@Crimsonwinegroup.com.

The projected hourly pay rate for this position is $25 (in addition to commission). This rate is the projected compensation for this position however the actual compensation offered may vary based on job-related factors such as (but not limited to) candidate qualifications, related experience and education, candidate work location and market data. Crimson Wine Group reserves the right to modify the pay range/rate at any time in the future.