What are the responsibilities and job description for the Shift Supervisor (3rd Shift) position at Crisis Center for South Suburbia?
Benefits:
- 403(b) Match
- 403(b)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Crisis Center for South Suburbia
About us!
The Crisis Center for South Suburbia is a non-profit community organization that provides emergency shelter and other essential services for individuals and families victimized by domestic violence and addresses the societal issues that contribute to domestic violence.
Today, the Crisis Center for South Suburbia operates a 54-bed emergency shelter and has annual impact on the lives of more than 10,000 people. With a staff of more than 83 employees and a budget of over seven million dollars, the Crisis Center continues to grow while offering free services to Chicago’s south suburban communities.
Why Us?
In both service provision and fundraising, we maintain the highest professional and personal ethical standards. We respect the diversity of the individuals we work with and serve. Each person’s contributions are valued as we work together cooperatively with open communication. We continually evaluate the effectiveness of our services, with established channels for feedback and accountability. We believe in teamwork, individual excellence, and accountability.
We embrace a history founded in creating equity – we take our principles seriously by courageously committing to a culture and workplace where all staff feel safe, welcome, visible, respected, supported, and valued.
We offer competitive salaries, health, dental, vision & life insurance, 403B matching, flexible schedules, opportunity for advancement, paid time off, wellness resources, training and development, performance-based bonuses and more.
As an equal opportunity employer, we encourage people of varied races, ethnicities, national origins, tribes, religions, ages, gender identities and expressions, genders, sexual orientations, marital statuses, disabilities, veteran/reserve national guard statuses, socio-economic statuses, thinking and communication styles to work with us.
Across our agency, we are working together to support the life-changing mission of ending domestic violence for individuals and families with the transformational impact of lives without abuse.
Shift Supervisor (3rd Shift) -
Responsible for the day-to-day operations of our 24-hour Emergency Shelter program. Supervises staff as it relates to the functionality of the Agency Shelter program, including but not limited to the 24-Hour Crisis Hotline and Client Services. Responsible for ensuring that each program is utilizing a strengths-based, trauma-informed approach that is in line with Housing First and harm reduction principles. Maintain a cooperative communal living environment while assuring continuity of services necessary for a client’s success through conflict resolution strategies and relationship building. Responsible for safety and security of those accessing the facility.
Crisis Hotline and Client Intake
- Answer the 24-hour crisis hotline and text chat, providing crisis intervention, emotional support, and accurate referrals to callers.
- Complete agency intakes, provide information about shelter services, and consult approval staff regarding shelter intakes.
- Complete all hotline-related documentation accurately and efficiently, ensuring proper client intake forms are processed.
- Respond to inquiries and follow-up calls in a timely and compassionate manner, ensuring a high standard of customer service.
- Monitor and manage the entry of clients and visitors through security doors, ensuring the safety and security of the premises.
- Complete comprehensive shelter check-ins and shelter exits to ensure all documentation is accurately and thoroughly completed.
Residential Client Services
- Establish regular client check-ins throughout the client’s stay, ensuring needs are met and progress is tracked.
- Facilitate shelter tours for new clients, assign client rooms, and distribute linens.
- Prepares and serves meals for each shift for all adult and child shelter residents, including meal clean up.
- Maintains a clean and orderly shelter kitchen and pantry area, including regular and thorough cleaning of appliances, walls, cabinets, shelves, etc.
- Organizes shelter food stock, regularly rotating donated foods for storage to shelter pantry, and ensuring that food items in freezers and refrigerators are covered and labeled appropriately.
- Assist clients with room changes and conduct room checks as necessary to ensure safety and compliance with shelter guidelines.
- Communicate and enforce shelter guidelines consistently and compassionately, helping clients understand and adhere to the program guidelines.
- Provide trauma informed care and domestic violence education to clients to promote healing and self-sufficiency.
- Facilitate group sessions for clients, focusing on communication strategies, conflict resolution, life skills.
- Be knowledgeable about local services and resources to provide accurate and compassionate referrals.
Operational and Administrative Duties
- Manage shelter cleanliness and organization, completing weekly rotation of shelter tasks, monitoring client chores, and ensuring the living environment is safe and clean.
- Track and manage residential storage of clients' belongings, including labeling and discarding personal items as needed.
- Manage and fill client personal supply requests.
- Complete and review daily shift reports, ensuring comprehensive documentation of client interactions, activities, and any issues that arise.
- Address any follow up needs with clients in conjunction with the case management team
- Monitor client’s use of shelter property, ensuring rooms are cleaned upon check-out and any needed repairs are reported via the Mojo ticket system.
- Maintain accurate records, including Empower entries and client documentation, in coordination with the Data Entry Clerk.
- Ensure all shelter supplies are adequately stocked and organized.
- Ensure a clean and organized station, including sanitizing workspaces as well as sweeping and mopping as needed.
- Accept and manage in-kind donations, ensuring proper documentation and receipt forms are completed.
- Maintain professional, accurate, and timely communication both within the agency and with external partners.
Supervision & Administration
- Participates as a member of Victim Services Team charged with cooperative/collaborative program service delivery throughout the agency.
- Responsible for monitoring systems of operation and policies/procedures necessary for the assigned programs.
- Follow all CCSS policies and procedures for client safety, confidentiality, and services; work consistently and responsibly with staff, volunteers, and interns; maintain appropriate boundaries with clients.
- Remains cognizant of current developments in the area of domestic violence and in the area of housing the homeless.
- Participates in the rotation of supervisory on call duties for the Victim Services Department, when deemed appropriate.
- Collaborate with other shift supervisors and the Director of Shelter Operations to create weekly staff coverage schedule and helpline.
- Provide monthly reports to the Director of Shelter Operations with shelter updates, successes and challenges, etc.
- Responsible for delegating additional duties to staff on designated shift
- Participate in client staffing, team meetings, all staff meetings and supervision with the Director of Shelter Operations.
- Responsible for training, individual supervision, development, and evaluation of assigned employees.
- Ensure that team of direct reports is working together and collaboratively with all Shelter & Client Services Division to best serve victims.
- Oversee the provision of accurate and consistent referral services; maintain knowledge of community and social service resources; provide advocacy as needed.
- Other duties as assigned by the Director of Shelter Operations.
SHIFT SUPERVISOR RESPONSIBILITIES:
3rd Shift
· Oversee shelter supply inventory management to ensure all essential items are consistently stocked and available. Regularly assess inventory levels, anticipate needs, and coordinate timely restocking to prevent shortages.
· Ensure the proper upkeep and organization of the basement and kitchen areas, maintaining cleanliness, safety, and functionality. Conduct regular inspections to address any maintenance or safety concerns and ensure these areas meet shelter standards at all times.
Salary : $21 - $24
