What are the responsibilities and job description for the Co-Shelter Coordinator position at Crisis Center of Comal County?
Position: Co-Shelter Coordinator
Purpose/Function of Position:
The Interim Co-Shelter Coordinator is responsible for overseeing and supporting case management activities within the shelter, ensuring that all clients receive high-quality, trauma-informed services. This position supervises a team of case managers, providing guidance, feedback, and support to ensure the successful completion of client goals. The Interim Co-Shelter Coordinator must demonstrate strong leadership abilities, problem-solving skills, and a deep understanding of case management best practices. Additionally, the role requires active involvement in crisis intervention, intake support, and client advocacy.
Key Responsibility Areas
Supervise and mentor case managers, ensuring they provide consistent, high-quality service to shelter clients.
Provide regular feedback and performance evaluations for the case management team.
Assist in the training and onboarding of new case managers.
Leadcase reviews and staff meetings to ensure collaborative problem-solving and service optimization.
Oversee case management for shelter clients, ensuring their goals are met effectively and in alignment with the agency's trauma-informed care model.
Conduct client intakes as necessary, providing crisis intervention and direct support.
Assist clients with safety planning, resource referrals, and goal setting.
Facilitate group sessions and classes that support clients' goals and recovery processes.
Monitor client progress and adjust case plans as needed.
Ensure accurate and timely documentation of all client interactions, services provided, and case management outcomes.
Maintain case management logs, ensuring compliance with grant and agency requirements.
Develop and maintain relationships with external service providers and community resources.
Support the day-to-day operations of the shelter, including client scheduling, facility oversight, and adherence to shelter policies.
Coordinate shelter activities and ensure a safe, welcoming environment for all residents.
Serve as part of the on-call team for crisis support as needed.
Assist in tracking and reporting case management data for grant compliance.
Collaborate with the Interim Vice President of Programs on grant-related activities and reporting.
Participate in community outreach and educational initiatives to support the Crisis Center's mission and services.
Represent the shelter in community meetings and partnerships as needed.
Other duties as assigned.
Qualifications:
Bachelor’s degree in social work, Psychology, or a related field. Equivalent experience may be considered.
1–2 years of experience in case management, with at least 1 year of supervisory experience.
Knowledge of domestic violence, sexual assault, homelessness, and trauma-informed care.
Strong interpersonal, communication, and leadership skills.
Ability to work flexible hours, including evenings, weekends, and holidays, as required.
Bilingual (English/Spanish) preferred.
Must have a valid driver's license and access to a personal, insured vehicle.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee typically works in a climate-controlled office environment but may be exposed to outdoor weather conditions. The noise level is usually moderate.
Normal workday physical activity includes frequent sitting, standing, climbing stairs, and walking.
Requires the use of hands, arms, legs, neck, and head while performing tasks.
Involves occasional twisting at the desk when answering phones or using a keyboard.
Requires retrieving files by pulling and pushing cabinet drawers with occasional bending,
squatting, kneeling, and reaching above shoulder level.
Involves frequent data entry into a computer keyboard.
Requires extensive speaking in person and on the telephone.
May involve occasional lifting and/or moving up to 30 pounds.
Limited travel may be required.
Exposure to communicable diseases, addiction disorders, and potentially hostile clients.
Reasonable accommodation will be made for individuals with disabilities.
