Emergency Medical Technician CORE- F/T

Position Summary

The Crisis Center of Tampa Bay provides help, hope, and healing to individuals facing serious life challenges, including substance use disorders, mental health crises, and medical emergencies. The Coordinated Opioid Recovery (CORE) Emergency Medical Technician (EMT) plays a key role in the Community Paramedicine program through patient outreach, engagement, and follow-up care. This position focuses on proactive, patient-centered care to reduce opioid overdose, improve health outcomes, and connect individuals to appropriate treatment services for Opioid Use Disorder (OUD).

Strategic/Transformational Duties And Responsibilities

• Provides exceptional customer service and patient care under the direction of the CORE Community Paramedic for patients facing crisis from Opioid Use Disorder in a safe, courteous and professional manner.
• Participates in the performance quality improvement (PQI) process and uses data to improve services and outcomes.
  
  

Transactional/Administrative Duties And Responsibilities

• Completes required initial and ongoing training/continuing education (CEU) courses, as required, to maintain current state and county certifications and licenses; maintains a current copy of licensure, registration and/or certifications with Human Resources.
• Arrives for scheduled shift on time and ready to perform duties.
• Conducts pre-trip vehicle inspections to ensure sound vehicle operations; maintains an orderly vehicle and ensures the vehicle and equipment are clean, stocked, organized, and response-ready.
• Provides quality patient care under the medical direction of the program’s physician, operations manager, and the CORE Community Paramedic, including vital assessments and medication administration as per protocol.
• Conducts follow-up visits for patients enrolled in the CORE Community Paramedicine Program, ensuring continuity of care and adherence to treatment plans.
• Assists in the induction and stabilization of patients on Buprenorphine for Opioid Use Disorder treatment under established protocols.
• Educate patients on harm reduction strategies, medication adherence, and available community resources.
• Engages in public outreach surrounding the Opioid Epidemic and distributes naloxone and educates patients and community members on opioid overdose prevention.
• Work collaboratively with EMS, hospitals, and community partners to coordinate care and referrals for long-term treatment.
• Maintain accurate and timely documentation in electronic patient care reporting (ePCR) systems to ensure compliance with local, state, and federal regulations.
• Maintains thorough working knowledge of the vehicle and equipment, its function and use, and reports defective equipment and supplies to the Field Operations Supervisor, as required.
• Maintains a neat and professional appearance at all times in accordance with Company policy and Standard Operating Procedures.
• Adheres to all Company Policies and Procedures, TransCare Standard Operating Procedures and Medical and Protocol Manual; directs any questions or concerns to the Field Operations Supervisor.
• Performs other such duties as may be assigned by the on-duty Community Paramedic.
  
  

Required Competencies

• Cooperation/Teamwork- Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
• Engaging Communication- Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
• Customer Service (Internal & External)- Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously and respectfully at all times. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively
• Adaptability- Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results-oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
• Problem Solving- Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions.
• Judgment- Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
• Valuing & Fostering Diversity- Demonstrating respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
• Self-Management- Taking of responsibility for one’s behavior and well-being; Working effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast paced environment and needs minimal supervision; Exhibiting a professional demeanor.
  
  

Education And Experience

• High school diploma or equivalent
• Must be 18 years of age
• Possess current Florida EMT certification
• Possess current Florida Class E driver’s license with acceptable driving history
• Possess current CPR Certification
• Successfully complete Department of Transportation physical examination, federal criminal background screening and 10 panel drug screening upon conditional offer of employment
• Successfully complete FEMA ICS 100, 200 and 700A and Baker Act Training within 14 days of employment
• Successfully complete Florida Certification Board trainings: Introduction to the Baker Act, Marchman Act Basics, Minors and the Baker Act, Law Enforcement and the Baker Act, Baker Act and Law Enforcement Procedures for Law Enforcement, Suicide Prevention, Assessing Suicide Risk, Guardian Advocate and the Baker Act, and Guardian Advocate and the Marchman Act within 14 days of employment
• Successfully complete Emergency Vehicle Operators (EVOC) training and test within 14 days of employment
• Successful complete Applied Suicide Intervention Skills Training (ASIST) within 90 days of employment
  
  

Knowledge, Skills And Abilities

• Knowledge of Florida Chapter 401
• Knowledge of HIPAA requirements as it relates to patient confidentiality
• Knowledge of the Florida Baker Act as it relates to TransCare Transportation Services
• Knowledge of EMS radio system and codes
• Knowledge of crisis intervention and stress response and methods to ensure personal well-being
• Knowledge of opioid use disorder, substance use treatment, and harm reduction principles
• Knowledge of body substance isolation; understands basic medical-legal principles
• Ability to utilize problem-solving techniques
• Ability to act effectively in emergency and stressful situations
• Ability to physically restrain violent psychiatric patients and lift a stretcher with a patient
• Ability to understand and apply applicable policies and procedures
• Ability to determine work priorities and ensure proper completion of work assignments
• Ability to work independently in a dynamic, community-based setting.
• Ability to adapt in non-traditional healthcare environments to address patient needs
• Ability to establish and maintain effective working relationships with others
• Ability to wear and maintain uniform and exhibits a professional demeanor
• Maintain working knowledge of patient care reporting systems including Health Call and Zoll ePCR.
• Possess superior verbal and written communication skills with the ability to effectively communicate with patients, community partners, clients, peers and management
• Commitment to patient advocacy and trauma-informed care.
• Strong interpersonal and communication skills with the ability to establish trust and rapport with patients.
  
  

Physical Demands/Working Conditions

Physical Requirements

• Unimpaired Mobility: Must be able to respond quickly to calls, must physically be able to access patients located in difficult terrain and dangerous environments and locations, must be able to climb stairs and other structures, must be able to work in close and dangerous environments, such as without limitation, damaged vehicles, and must be able to carry heavy equipment and patients.
• Physical Abilities: Must be able to perform strenuous physical requirements, including without limitation, lifting, and moving of heavy equipment and patients in a variety of environmental and dangerous conditions, perform CPR and other lifesaving maneuvers, load, and unload stretchers with and without patients, and all other duties within the scope of an EMT.
• Fine Motor Skills: Must be able to perform required medical skills and techniques, including, without limitation, bandaging, splinting, c-collar application, scoop/backboard application, administration of medications, and all duties within the scope of an EMT.
• Vision: Must have correctable vision that permits the safe operation of emergency vehicles, the reading of gauges, fine print and figures associated with emergent medical care and treatment; and color acuity to differentiate varying colors that may be necessary in providing emergency care and treatment.
• Hearing: Must be able to hear sufficiently to obtain information provided by patients, family members, bystanders, medical professionals and other emergency personnel; and adequate hearing necessary to provide emergency care and treatment in active, distracting environments.
• Speech: Must be able to speak and enunciate clearly and at a level audible to others in loud conditions. Must be able to verbally communicate in stressful and distracting environments with patients, family members, medical professionals and other emergency personnel.
• Requires frequent standing, walking, kneeling, and driving.
• Duties performed in various settings, including hospitals, patient homes, shelters, environmental elements and community locations.
• Flexible schedule required, including evenings, weekends, and on-call shifts.
  
  

Working Conditions: Duties are performed primarily in a driving environment. Operates company vehicles designed with seats, benches, stretchers and/or wheelchair lifts. Occasional exposure to hazardous conditions and to blood/body fluids. Employees regularly works outdoors.

Travel: Travel is limited to local day travel; primary functions are completed in an ambulance, medical transport vehicle or in a medical facility.

Hours: TransCare is open 365 days/year, 24 hours/day. Monday-Friday 8:00am-4:00pm. Employee should be available and willing to work varying shift hours as assigned to include nights, weekends and holidays. Employee may be re-called to duty in the event of a declared disaster or emergency.

This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position.

CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.