What are the responsibilities and job description for the Manager of MST Program position at Crisis Center of Tampa Bay?
Job Details
Description
Position Summary
The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The MST Program Manager is responsible for clinical and administrative supervision of the MST Program including assuring availability of clinical and administrative support to therapists 24 hours/day, 7 days/week. In addition, establish measurable goals & objectives and identify best practices and effective strategies to meet MST and funder performance expectations. The MST Program Manager reports to the Clinical Director, and in their absence, the Director of S4KF.
Strategic/Transformational Duties and Responsibilities
- Effectively communicate with a variety of populations including peers, clients, parents of clients, service providers, perspective employers, etc.
- Coordinate with outreach staff to stay current on behavioral health services available
- Conduct or participate in provider meetings to maintain positive relationships with community service providers.
- Involves staff and other stakeholders in the performance quality improvement (PQI) process and uses data to improve services and outcomes.
Transactional Duties and Responsibilities
- Conduct individual and group supervision and training for MST team to assure clinician competency, adherence to MST principles and the MST analytic process, assure effective implementation of interventions and to remove individual barriers to effective implementation of MST treatment.
- Effectively collaborate with both internal and external (community based) resources including but not limited to; other S4KF programs & staff, school, stakeholders, etc.
- Monitor progress of families/clients receiving services to evaluate effectiveness and benefits to intended service populations.
- Responsible for managing case referrals and assignment of cases to therapists.
- Maintain oversight of client charts to ensure that information is complete and up to date.
- Ensure adherence to standards set by the evidenced based therapeutic programs that are recognized by both S4KF and the funder including the On Track model.
- Oversee the recruitment, hiring and retention of well-qualified employees that are capable of meeting client needs and program requirements.
- Train and develop program staff as needed to ensure targeted populations are being effectively served.
- Represent S4KF in the community including with other service providers and the funder.
- Participate in staff meetings, supervision, workshops, and training as requested.
- Promote and educate about MST with both internal and external stakeholders.
- Collaborate actively with MST Expert around implementation of MST and to ensure continued development of own clinical skills and knowledge of relevant research.
- Ensure that both S4KF and funder data collection, reporting, and client tracking requirements are accurately maintained and reported timely.
- Manage and report data on clinical outcomes, program practices and funder required reports.
- Performs other such duties as may be assigned by the Clinical Director or Director of S4KF.
Supervisor Responsibilities
- Directly supervises employees. Performs supervisory responsibilities by managing and allocating employee resources in accordance with company policies, applicable laws, and company initiatives/goals. Responsibilities include interviewing, hiring, training, and developing employees; planning, assigning, and directing work (including scheduling); appraising performance; rewarding, coaching and disciplining employees; addressing complaints and resolving problems. Acts as a change agent and develops a high-performing team in the spirit of exceptional service to all internal and external partners.
Required Competencies
- Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
- Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
- Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively.
- Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
- Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions.
- Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
- Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
- Self-Management – Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.
Education and Experience
- Master’s Degree in behavioral health or related field required, Licensed required (LMHC, LCSW or LMFT)
- Minimum of two years of supervisory experience in family social services provisioning and/or children’s mental health.
- Qualified Supervisor preferred.
- 5 years direct client services working with children, youth, young adults, or families with complex mental health related diagnosis.
- Knowledge of and direct client service experience with family systems theory and application; social ecological theory and application; behavioral therapies theory and application; cognitive-behavioral therapy theory and application; pragmatic family therapies theory and application; child development research and its application in treatment; social skills assessment and intervention
Physical Demands/Working Conditions
Physical Requirement: The employee is regularly required to sit and talk and is occasionally required to stand and walk. This position regularly requires the ability to sit for sustained periods of time and to effectively communicate with and assess client needs. This position also requires the ability to operate office equipment.
Working Conditions: Duties are performed in an office setting, in client homes, and other locations in the community. This position requires the use of personal transportation to travel to meetings, training, client visits, and could be exposed to changing weather. The noise level is quiet.
- Able to see clients under conditions that may be considered uncomfortable or even hazardous, including but not limited to poorly maintained premises that may lack ventilation and/or air conditioning, kept untidy, dirty, cluttered.
- Safely walk/maneuver in a variety of environments including, but not limited, temperature extremes (hot, humid, cold), climbing stairs, dimly lit areas, walking extended distances, etc.
- Able to evaluate a situation and identify potential safety exposures and take applicable action to avoid injury or the potential injury.
Travel: Minimal; limited to local travel for training or to visit satellite locations.
Hours: M-F 8:00am – 5:00pm plus infrequent evenings and weekends for employee meetings, trainings, or events.
This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position.
CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.
Qualifications
