Phone Worker (Graveyard Shift)

Job Type

Full-time

Description

Job Title : Phone Worker (Graveyard shift)

Reports to : Crisis Services Clinical Manager

Type : Full time, 37.5 hour per week

Schedule / Shift : Graveyard shifts, 12 am - 8 am

Payrate : $26.01 / hr. $2 / hr. GY shift differential

Location : In person, Seattle WA

Union Representation : Represented by OPEIU

PROGRAM SUMMARY : Our Mission at Crisis Connections connects people in physical, emotional and financial crisis to services that will be of help. If you want to be able to help others get through tough times, we would love to have you apply for our Phone Worker Graveyard shift position.

POSITION SUMMARY : Crisis Connections provides a variety of telephone-based support services that are free and easily accessible to anyone in our community experiencing crisis. Our service area includes King County and WA State. Our passion is to foster resilience and wellbeing for all by connecting people to accessible and compassionate support.

JOB DUTIES AND RESPONSIBILITIES :

• Assist Crisis Line Volunteer Phone workers and callers by screening, assessing, and connecting callers to the correct line.
• Gather relevant information from each caller to link the caller to the appropriate level of support.
• Accurately and timely complete log-sheets.
• Participates in program meetings, attends training and in-services.

QUALIFICATIONS AND REQUIRED SKILLS :

Training Requirements : New hires are expected to attend 3 training shifts per week onsite, and will require the following online modules and shadowing shifts before starting their scheduled shifts. Your Training Coordinator will provide follow-up and additional information during your New Hire Orientation.

Phone Worker Training Requirements

Working Conditions : Individuals in this position should be able to sit or stand for lengthy periods of time. Individuals will need to be able to wear a headset or earphones as they take calls. Individuals will need to manage several IT / software platforms at once and be able to function in an environment with moderate noise and distraction.

Requirements

Computer Skills Assessment : Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length, and timed. HR will provide a link to complete the test after screening qualified candidates.

Technology Requirements :

Thriving employees means a thriving mission : We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise, at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ community are strongly encouraged to apply.

We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities.

Voluntary Benefits

Offers of Employment : All offers of employment are contingent upon successful completion of a background check including a Criminal History Report and Reference Check.

DISCLAIMER : The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics.

EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION : Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law.

In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions.

Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.

Salary Description

26.01 / hr. $2 / hr. GY shift differential

Salary : $26