Warm Line Mentor (On Call)

Job Description

Job Description

Description : Job Type

On Call

Seattle, WA

Description

Position Title : Warm Line Mentor

Reports to : Warm Line Supervisor

Job Type : On call openings (two positions); Non-exempt

Schedule : On call shifts are 8 : 30am-3 : 30pm & 2 : 30pm-10 : 30pm : Shift support will include; vacation and leave of absence coverage, call-outs, and special training or other projects. Shifts will be available with advance notice and last minute. The minimum expectation will be 2 shifts / month but likely there will be more available.

Pay Rate : $26.53 / hour

Location : Onsite in Seattle, WA

Union Representation : OPEIU Representation

Training : Flexible but includes mandatory Saturdays 1-5pm

PROGRAM SUMMARY

Join the Crisis Connections team and be a vital part of our mission to connect people in physical, emotional, and financial crisis to helpful resources. Our passion is caring, listening, and empowering people to make positive life choices. Crisis Connections serves all people (in physical, emotional, and financial crisis) with an emphasis on servicing King County residents.If you want to be part of our mission and have a passion for helping others, we invite you to apply for our Warm Line Mentor position.

POSITION SUMMARY

• Answer Warm Line calls
• Act as primary support to volunteer phone workers as they answer calls, supporting during escalated and difficult calls.
• Work one to three shifts per week as the Shift Mentor
• Acclimate new Warm Line Phone Workers during their apprentice period through support, guidance and debriefing
• Help debrief calls with all peers on shift
• Quality assurance review of calls and sign off as appropriate
• Meet every 2 weeks with the Warm Line Supervisor to check in and debrief role as a mentor and discuss options
• Participate in Warm Line trainings as a role play mentor on Saturdays as needed
• Participate in ongoing continuing education events and activities
• Contribute to the development of shift comradery through discussions and activities
• Practice the promotion of self-autonomy for callers and volunteers, supporting continued growth and recovery journeys
• Other tasks as assigned

QUALIFICATIONS AND EXPERIENCE NEEDED :

Working Conditions : Individuals in this position should be able to sit or stand for lengthy periods of time. Individuals will need to be able to wear a headset or earphones as they take calls and attend meetings. Individuals will need to manage several IT / software platforms at once and be able to function in an environment with moderate noise and distraction.

Thriving employees means a thriving mission : We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise, at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ community are strongly encouraged to apply.

We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities.

Voluntary Benefits

Offers of Employment : All offers of employment are contingent upon successful completion of a background check including a Criminal History Report and Reference Check.

Requirements

Computer Skills Assessment : Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length, and timed. HR will provide a link to complete the test after screening qualified candidates.

Technology Requirements :

DISCLAIMER : The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics.

EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION : Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law.

In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions.

Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.

Requirements :

Salary : $27