Data Operations Analyst

Our Story:
Crisis Prevention Institute Inc. is the worldwide leader in evidence-based de-escalation and crisis prevention training, and dementia care services. Since 1980, we’ve helped train more than 17 million people within service-oriented industries including education, healthcare, behavioral health, long-term care, human services, security, corrections, corporate, and retail.

At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security of everyone. We believe in the power of empathy, compassion, and meaningful connections. We believe personal safety and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning. It is what defines and differentiates us, and informs our core beliefs.

The Role:

The Data Operations Analyst will work in a fast-paced, collaborative environment and possess strong people skills, high energy, and a strong work ethic, with a passion for becoming a consummate data professional. At times, this role will work as a scrum master, engage with stakeholders to understand their needs and resolve support tickets using data engineering skills. The Data Operations Analyst role will be pivotal in driving the adoption of data-driven decision-making across the organization.

What You Get To Do Everyday:

• Guide the team to follow Agile best practices and ceremonies efficiently, ensuring smooth and effective project management.
• Develop a deep understanding of our current data products.
• Manage data as a product, ensuring it meets the needs of business users and aligns with organizational goals.
• Develop and maintain a product roadmap, prioritizing features and enhancements based on business value and user feedback.
• Identify opportunities for process improvements and implement best practices in data product management.
• Work closely with requestors to triage and curate incoming requests.
• Update user stories with sufficient details and acceptance criteria to enable developers to start working on them.
• Distill complex business problems into clear and actionable technical requirements.
• Utilize SQL and Power BI to analyze data, create reports, and provide insights to stakeholders.
• Ensure the quality and accuracy of data products through rigorous testing and validation.
• Assist with resolving tier 1 and 2 support tickets.
• Perform other position-related duties as assigned.

You Need to Have:

• Bachelor's degree in information science, data science, or business or relevant work experience
• Three years or more of work experience in a data-related role, such as Data Analyst, Data Engineer, or Business Intelligence Analyst
• Experience working in an Agile environment, preferably with experience as a Scrum Master or in a similar role
• Proficiency working with SQL and experience working with data visualization tools like Power BI
• Knowledge of data pipeline development and maintenance
• Experience engaging with stakeholders to gather requirements and improve data products
• Experience handling level 1 and 2-tier support tickets, with a focus on troubleshooting and resolving data-related issues
• Ability to translate business requirements into technical specifications
• Ability to work independently and as a member of a multi-function team
• Excellent business user-facing skills with the ability to communicate effectively with both technical and non-technical stakeholders
• Excellent analytical and problem-solving skills
• Strong verbal and written communication
• Strong work ethic and attention to detail
• Ability to multitask, prioritize and organize efficiently
• Accountability for work produced
• Positive attitude, high-energy
• Well-developed interpersonal skills

We'd Love to See:

• Agile certification(s) - CSPO, PSPO, PMI-ACP, ACPMPO, POPM, or CDMP
• Power BI Data Analyst Associate certification

What We Offer:

• $85,000 - $100,000 annual salary
• Annual company performance bonus
• Comprehensive benefits package
• 401k
• PTO
• Health & Wellness Days
• Paid Volunteer Time Off
• Continuing education and training
• Hybrid work schedule

Crisis Prevention Institute is an Equal Opportunity Employer that does not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, diversity of thoughts and beliefs, creed, sex, sexual orientation, gender, gender identity, or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state, or local law. The Company will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.

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