What are the responsibilities and job description for the Implementation Specialist position at Crisis Prevention Institute?
Our Story:
Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recognize, prevent, and respond to crises in the workplace. Since 1980, we’ve helped train more than 17 million people within service-oriented industries including education, health care, behavioral health, long-term care, human services, security, corporate, and retail.
At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security of everyone. We believe the power of empathy, meaningful connections, personal safety, and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning.
As a member of the team, you can expect to:
- Make a difference through your work – You’ll be proud to tell your family and friends about what you do.
- Gain significant career experience only obtained within a fast-growing organization – Entry-level roles through executive leadership.
- Feel fulfilled and have fun – We work hard but make the time to build meaningful relationships and celebrate the wins.
The Role:
The Implementation Specialist will play a pivotal role in the set-up of CPI’s core training projects. This position will focus on project management and customer support, with the purpose of this role setting up and beginning the operationalization of training with customers ranging from individual buildings or departments to large school districts and nationwide organizations.
What You Get To Do Everyday:
- Act as the primary point of contact for customers throughout the implementation of CPI training programs.
- Assist with implementation activities from identifying goals, building communication plans, creating training calendars, supporting Certified Instructors, and more
- Manage project plans and provide regular implementation updates to customer and internal stakeholders
- Assist with the creation and updating of implementation tools and resources
- Serve as the liaison between the Sales, Training, and Customer Support teams.
- Assist with data collection and analytics.
- Perform other position-related duties as assigned.
You Need to Have:
- Associate’s degree or equivalent experience
- Two years or more of work experience in implementation, project management, or a similar role
- Experience working with Client Relationship Management (CRM) software
- Experience working with Microsoft Suite products (Word, Excel, PowerPoint)
- Detail-oriented and highly organized, with the ability to manage multiple tasks and deadlines effectively
- Strong professional communication and presentation skills
- Innovative thinking and problem-solving
- Strong analytical and problem-solving skills with the ability to identify and implement efficient solutions
We'd Love to See:
- Two years or more of work experience implementing training solutions in education organizations
- Experience working with Excel and other reporting platforms
- Experience creating and updating project plans
What We Offer:
- $55,000 - $65,000 annual salary
- Annual company performance bonus
- Comprehensive benefits package
- 401k
- PTO
- Health & Wellness Days
- Paid Volunteer Time Off
- Continuing education and training
- Hybrid work schedule
Crisis Prevention Institute is an Equal Opportunity Employer that does not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, diversity of thoughts and beliefs, creed, sex, sexual orientation, gender, gender identity, or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state, or local law. The Company will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.
Salary : $55,000 - $65,000
