Technology Project Manager

Our Story:
Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recognize, prevent, and respond to crises in the workplace. Since 1980, we’ve helped train more than 17 million people within service-oriented industries including education, health care, behavioral health, long-term care, human services, security, corporate, and retail.

At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security of everyone. We believe the power of empathy, meaningful connections, personal safety, and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning.

The Role:

The Technology Project Manager will be responsible for managing a mixture of software development projects, traditional Technology Services infrastructure, and software implementation projects. The ideal candidate will have a strong background in project management, excellent leadership skills, and the ability to communicate effectively with stakeholders at all levels. This role requires a hands-on approach to ensuring projects are delivered on time, within scope, and within budget.

What You Get To Do Everyday:

• ​​​​​​​Advocate for incremental value-add and iterative development using data-driven research.
• Assist in the coordination of release timing and organizational training.
• Collaborate with product, business, and development teams to define and track milestones and hold them accountable for each stage of the project.
• Communicate progress tracking and reporting to all levels of the organization.
• Coordinate internal resources and third parties/vendors for project execution, ensuring resource availability and monitoring allocations.
• Coordinate with the business and share resources in planning meetings.
• Create and maintain relevant metrics to help the team assess their progress, opportunities, and successes.
• Collaborate with senior management and stakeholders to define the project scope, goals, and deliverables that support business objectives.
• Determine and oversee consistent testing, evaluation, and troubleshooting of all products in all stages.
• Develop full-scale project plans and associated communications documents.
• Communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Manage changes to the project scope, project schedule, and project costs.
• Ensure that projects are delivered on time, within scope, and within budget.
• Facilitate project meetings, including kick-off, status update, and post-mortem sessions.
• Identify, manage, and mitigate project risks and issues.
• Lead, coach, and motivate project team members on a proactive basis.
• Make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures.
• Measure project performance using appropriate systems, tools, and techniques.
• Plan and execute Technology Services projects according to deadlines and budgetary limitations
• Plan, organize, allocate resources, and lead the operational activities of a function.
• Prepare project status reports by collecting, analyzing, and summarizing information and trends.
• Make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures.
• Perform other position-related duties as assigned.

You Need to Have:

• Bachelor’s degree or equivalent experience in a related field
• Five years or more of experience managing technology projects, including the application of scrum, and agile techniques
• Knowledge of Technology Services infrastructure, software development life cycle, and systems integration
• Knowledge of quality assurance processes and standards
• Knowledge of risk management processes and techniques
• Proficiency with project management software and tools, such as MS Project, JIRA, or Trello
• Ability to adapt to changing project requirements and environments
• Ability to analyze project data and metrics to drive informed decision-making
• Ability to lead, coach, and motivate team members effectively
• Ability to work effectively with cross-functional teams and stakeholders
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely
• Strong attention to detail to ensure accuracy and quality in project deliverables
• Outstanding leadership skills with the ability to delegate responsibilities and authority effectively and to encourage individuals to decide how they will accomplish their goals and resolve issues
• Well-developed interpersonal skills, negotiation, writing, speaking, and listening skills
• Strong business acumen and strategic thinking ability

We'd Love to See:

• Certified Scrum Master
• Project Management Professional (PMP) certification

What We Offer:

• $95,000 - $135,000 annual salary
• Annual company performance bonus
• Comprehensive benefits package
• 401k
• PTO
• Health & Wellness Days
• Paid Volunteer Time Off
• Continuing education and training
• Hybrid work schedule

Crisis Prevention Institute is an Equal Opportunity Employer that does not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, diversity of thoughts and beliefs, creed, sex, sexual orientation, gender, gender identity, or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state, or local law. The Company will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.

Salary : $95,000 - $135,000