What are the responsibilities and job description for the Manager, Operational Compliance position at Crisis24?
Who We’re Looking For
We’re seeking a Manager, Operational Compliance, to support efficient operations and ensure adherence to compliance standards across the organization. This role will focus on coordinating staffing needs, managing time and attendance (T&A) systems, supporting labor compliance, managing accountability of weekly operations tasks, and building simple tools to track operational metrics. The ideal candidate is highly organized, tech-savvy, and confident working cross-functionally to support reporting and trend analysis.
What You Will Work On
Collaborate with leadership and HR to track staffing needs and assist in recruitment coordination across all regions by analyzing OT reports.
Support daily management of time and attendance practices, ensuring compliance with internal protocols and applicable regulations.
Help identify and reduce inefficiencies such as non-billable hours and excess overtime, supporting service delivery optimization.
Monitor compliance with labor laws, especially as they relate to scheduling and T&A; support updates to processes as laws evolve.
Build and maintain basic tools (spreadsheets, dashboards) for tracking performance metrics and operational trends.
Interpret operational data, distinguish metrics from raw data, identify trends, and generate actionable insights.
Work with Finance, HR, & Operations teams to align operational reporting, validate labor-related data, and contribute to workforce and cost trend analysis.
What You Will Bring
Associate degree or equivalent experience required; bachelor’s degree in business, Operations, or a related field is a plus.
Prior experience in staffing coordination, operations, or timekeeping management.
Familiarity with labor regulations or a strong willingness to learn.
Proficiency in Microsoft 365 tools, especially Excel, SharePoint, Teams, and Outlook.
Ability to create basic reporting tools and use them to identify operational patterns.
Strong data literacy – able to spot trends and communicate findings clearly.
Excellent organizational and communication skills.
Comfortable working across departments, especially with Finance and HR teams.
