What are the responsibilities and job description for the Case Manager/Medical Assistant position at Crisp?
What you'll do:
- Comprehensive Case Management: Handle and progress a high-volume caseload with meticulous attention to detail, moving clients through the entire client experience journey, from intake to (favorable-to-the-firm) case closure.
- Client Advocacy and Communication: Be the primary point of contact for clients, providing guidance and empathetic support.
- Administrative Excellence: Oversee all aspects of case management, ensuring all legal and client-focused needs are efficiently met.
- Decision Making & Problem Solving:
- Apply expertise to resolve complex case scenarios and operational challenges.
- Demonstrate adaptability within established legal procedures, applying innovative problem-solving skills.
- General Duties:
- Draft and manage contingency fee agreements, medical releases, and case management-related documents.
- Create and maintain virtual and physical files for each case.
- Conduct in-depth intake interviews and open claims with insurance carriers.
- Draft and send representation letters to insurance adjusters and medical providers.
- Work diligently to obtain policy limits from the defendant’s carrier.
- Craft and dispatch welcome letters to new clients and necessary communications to dropped clients.
- Assist clients in locating and scheduling treatment and verify treatment compliance.
- Conduct regular care calls to clients, maintaining a connection every 20-35 days.
- Request, obtain, review, and organize medical records.
- Obtain and review police reports, witness statements, and evidence such as photos.
- Track case costs and manage financial aspects such as PIP liens and health insurance liens.
- Draft demand letters and settlement memos.
What we're looking for:
- Experienced and Empathetic: With at least a year of experience in Case Management
- Detail-Oriented: A professional who excels in managing intricate details and navigating the complexities of legal processes.
- Adaptable and Resilient: Comfortable in a dynamic, evolving environment, ready to tackle challenges head-on.
- Self-Reliant and Execution: Without evolution, newness, and innovation, there’s death - you’re self-autonomous, thrive in an environment with a start-up sense of urgency, and have a growth mindset
Why you should work here:
- Empowering Culture: Join a team that values your contribution, in an environment that fosters mutual respect and professional growth.
- Impactful Work: Engage in meaningful work that makes a real difference in our clients' lives, with opportunities for personal and professional development.
- Comprehensive Benefits: Competitive salary, extensive insurance options, and a nurturing work environment that values work-life balance.
Job Type: Full-time
Pay: From $25.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $25
