Client Success Manager

Are you all about the client experience?

Do you have an almost obsessive approach to organization and planning?

Do you feel fulfilled when you’re able to help other people accomplish their goals?

If so, you may be the perfect fit for our Client Success Manager role.

Our team of Client Success Managers is responsible for ensuring our clients reach their desired outcomes through Crisp’s video marketing and production campaigns.

You’ll act as a liaison between our cinematographers and our clients to ensure we deliver an incredible final product. Our Client Success Managers are champions for client business marketing objectives and they do everything they can to deliver a world-class client experience.

• IMPORTANT: TO APPLY *

You will be evaluated and vetted based on your ability to follow instructions

BEFORE applying, please call 404-977-4707 for step-by-step instructions.

Key Responsibilities Include:

• Track video production with clientele and production department.
• Track performance of social media content, campaigns, community engagement, and overall social presence and present findings to our clients on a monthly cadence.
• Collaborate with Creative team and internal partners as they translate strategy into consumer-facing assets
• Build and maintain client relationships by setting and managing expectations, as well as addressing any client concerns with grace — we aren’t happy unless the client is delighted.
• Serving as a liaison between the client and the cinematographers and editors.
• Creating production booklets for clients.
• Coordinate and execute all ongoing client campaigns in accordance with program offering/scope as well as optimizing and problem-solving when necessary to make campaigns successful.
• Develop insights into clients’ target audience and their social media usage to inform the overall content and social strategies.
• Implements, monitors, and measures social media campaigns to support broader brand awareness initiatives.
• Minimize churn and program cancellations by maximizing the value our clients realize from our service offerings.
• Develop and execute renewal strategies aligned with client goals and objectives. Build strong client partnerships through open communication and proactive account management.
• Identify opportunities for ascension and upsells as well as ensuring existing clients consistently renew their programs.

Our Requirements Are Pretty Straightforward. To Qualify You Must

• Have a minimum of 3 years of professional experience that includes, proven success in previous client-facing roles.
• Embody empathy, resourcefulness, and drive.
• Have an extreme attention to detail.
• Exhibit almost obsessive organizational abilities.
• Have a team-centric attitude.
• Have a fast-paced work ethic that allows you to meet tight deadlines.
• Focus on problem-solving and identify new opportunities for taking initiative.

Preferred But Not Required

• Previous digital marketing experience.
• Bilingual (Spanish speaking).

Perks

A few benefits you’re sure to enjoy:

• 100% Crisp paid health, vision, and dental insurance, with option to add spouse and dependents
• 5 weeks of paid time off a year, completely off the grid, including 7 paid holidays plus the entire week between Christmas Eve and New Year's Day
• 401(k) with up to 4% company match
• Parental Leave: Additional weeks of PTO at 100% salary for new birth and adoptive parents plus Instacart membership
• State-of-the-art headquarters
• Ergonomic workstations (electric sit/stand desks)
• Mother's room and relaxation room on-site
• Monthly custom Crisp swag for Crispers
• If you are the right fit, but not in Atlanta already, don’t worry! We will pay to get you here! (relocation expenses covered!)

Why Our Work Matters

Lawyers go to law school to learn how to practice law, but law school doesn’t teach them how to run a business. In a world where the best cases often go to the best marketers, not necessarily the best lawyers, legal expertise alone isn’t enough. That’s where Crisp comes in.

We partner with committed, growth-minded law firms that care deeply about their teams, clients, and communities. Often, it’s a David vs. Goliath scenario, where the most dedicated attorneys lack the resources of their larger competitors.

Our mission is to level the playing field, equipping these firms with the tools, strategies, and support they need to stand out and win.

We empower law firms to not only grow their businesses but also make a bigger impact — delivering better outcomes and driving positive change.

At Crisp, we’re here to ensure that the best law firms, no matter their size, have a fighting chance to lead, serve, and transform their communities.

By empowering our law firm clients to succeed, we’re not just building stronger businesses; we’re creating a ripple effect of positive change that impacts lives, families, and communities across the country.

About Crisp

Crisp is an incredibly fast-moving, high-growth company (1470% growth in 3 years) with a laser focus on delivering the absolute best legal marketing and business coaching services on the market today.

Check out what we are about here: www.crisp.co/careers

We’re all about working hard and staying humble. In the spirit of humble bragging, here are some of our awards and accolades:

• Crisp Founder and CEO Michael Mogill named EY Entrepreneur Of The Year® 2023
• Named to Inc. 5000 List of Fastest-Growing Private Companies for 7-Years (2024, 2022, 2021, 2020, 2019, 2018, 2017)
• Atlanta’s fastest-growing companies 9 years in a row (2024, 2023, 2022, 2021, 2020, 2019, 2018, 2017, 2016)
• Recognized as Atlanta’s Best Places to Work
• Creators and annual hosts of the Crisp Game Changers Summit, the largest and most ambitious law firm growth conference on Earth
• Published the legal industry’s best-selling marketing book
• Host of the most listened-to podcast in the legal industry
• Featured in Forbes, The Wall Street Journal, TechCrunch, Yahoo, and The Huffington Post

Why You Should Work Here

• You will become part of an incredibly crafted and unified company culture with an attentive CEO and teammates who are truly dedicated to success.
• You will work with people from all departments who are happy to help and teach as you work towards growth.
• You will experience working for a company that is truly leading the industry and constantly innovating. Complacency is not part of our vocabulary.
• You will be in an environment that is always ready to tackle a new initiative and put creative ideas into action.
• You will grow personally and professionally. Every measure is taken to ensure our team members thrive. Our Continuing Crisp Education (CCE) program encourages and rewards classes, certifications, book clubs, and trainings.

If you’re looking for a job that’s boring and easy, you won’t find that here. We put 110% into everything we do. Greatness is achieved through hard work, discipline, and sacrifice, and we’re determined to be great.

We’re not crazy; we just believe in what we do.

If you'd like to be part of a nationally recognized, collaborative, and driven team, then we can’t wait to hear from you.

• IMPORTANT: TO APPLY **

You will be evaluated and vetted based on your ability to follow instructions

Do not apply through the contact information on the website

To Apply: Please call 404-977-4707 for step-by-step instructions