What are the responsibilities and job description for the Director of Intake position at Crisp?
Lead a High-Performance Legal Intake Team
A high-growth personal injury law firm is seeking a Director of Intake to lead and optimize our client intake operations. This role is ideal for a strategic leader with a strong background in legal intake management, team development, and process optimization. We are looking for someone who can scale operations, improve client conversion rates, and drive efficiency in a fast-paced environment.
Key Responsibilities:
- Lead and scale a high-performing intake team, ensuring efficient client acquisition and case sign-ups
- Optimize intake-to-case conversion rates by implementing data-driven strategies and automation
- Identify process inefficiencies and develop solutions to improve efficiency and performance
- Work cross-functionally with marketing, operations, and sales to align intake strategies with firm growth goals
- Foster a high-performance, sales-oriented intake culture with strong accountability metrics
Qualifications:
- 6 years of intake management experience, with at least 2 years in a leadership role in a personal injury law firm
- Proven ability to scale teams and increase client conversions
- Experience with CRM systems, data analytics, and process automation
- Strong leadership skills with a focus on team development, training, and performance improvement
- Ability to thrive in a fast-paced, results-driven environment
Why Join Us?
- Growing, high-performance firm with a national presence
- Data-driven decision-making and advanced technology to enhance efficiency
- Competitive salary (DOE) and additional performance-based bonuses
- Comprehensive benefits package, including medical, dental, and vision coverage
- Paid time off, holidays, and maternity leave
Join a firm that is redefining client acquisition and intake strategy in the personal injury law space.
Job Type: Full-time
Pay: From $95,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Application Question(s):
- Have you ever managed an intake team of [X] employees or more in a law firm?
Experience:
- intake management: 6 years (Preferred)
- Leadership: 2 years (Required)
Ability to Commute:
- Birmingham, AL 35203 (Required)
Work Location: In person
Salary : $95,000
