What are the responsibilities and job description for the Director of RevOps & Sales Enablement position at Crisp?
Please Note: This is an on-site position located in Atlanta, GA. Crisp is committed to supporting candidates by offering relocation assistance for qualified applicants who require moving to the Atlanta area.
About Crisp
At Crisp, we're on a mission to make a $100B impact by helping 10,000 law firms grow their revenue by $10,000,000 each. As North America's #1 law firm growth company, we've achieved proven product-market fit, built a nationally recognized brand, and established ourselves as leaders in legal marketing and business coaching.
Our rapid growth (1470% in the past three years) has earned us a spot on the Inc. 5000 List for seven years and recognition as one of Atlanta’s fastest-growing companies for nine consecutive years.
We’ve also cemented our position as an industry leader across all verticals with the #1 best-selling book in the legal category, The Game Changing Attorney, the #1 podcast for legal market leaders, The Game Changing Attorney Podcast, and the #1 law firm growth conference on Earth, the Crisp Game Changers Summit.
If you’re looking for a place to work with unmatched opportunities for growth, industry-leading compensation and benefits, and the chance to make a real, tangible impact on the legal industry, Crisp is the place for you.
About The Role
As Director of Revenue Operations, you'll strategically align our marketing and sales teams to increase pipeline generation, accelerate deal velocity, and directly drive revenue growth. You'll design and optimize streamlined processes, ensuring marketing-generated leads seamlessly progress through the sales funnel, significantly improving lead conversion.
Your primary impact will come from enhancing sales productivity through optimal CRM utilization, actionable insights, and continuous improvement of lead management processes.
What You'll Be Doing
About Crisp
At Crisp, we're on a mission to make a $100B impact by helping 10,000 law firms grow their revenue by $10,000,000 each. As North America's #1 law firm growth company, we've achieved proven product-market fit, built a nationally recognized brand, and established ourselves as leaders in legal marketing and business coaching.
Our rapid growth (1470% in the past three years) has earned us a spot on the Inc. 5000 List for seven years and recognition as one of Atlanta’s fastest-growing companies for nine consecutive years.
We’ve also cemented our position as an industry leader across all verticals with the #1 best-selling book in the legal category, The Game Changing Attorney, the #1 podcast for legal market leaders, The Game Changing Attorney Podcast, and the #1 law firm growth conference on Earth, the Crisp Game Changers Summit.
If you’re looking for a place to work with unmatched opportunities for growth, industry-leading compensation and benefits, and the chance to make a real, tangible impact on the legal industry, Crisp is the place for you.
About The Role
As Director of Revenue Operations, you'll strategically align our marketing and sales teams to increase pipeline generation, accelerate deal velocity, and directly drive revenue growth. You'll design and optimize streamlined processes, ensuring marketing-generated leads seamlessly progress through the sales funnel, significantly improving lead conversion.
Your primary impact will come from enhancing sales productivity through optimal CRM utilization, actionable insights, and continuous improvement of lead management processes.
What You'll Be Doing
- Own the revenue operations strategy, leveraging HubSpot CRM to streamline sales effectiveness, productivity, and pipeline management.
- Optimize marketing-generated lead management processes (distribution, tracking, and progression) to consistently increase sales conversions.
- Create, deploy, and monitor actionable reports and dashboards for Account Executives, BDRs, and Sales Leadership to inform strategic decisions and outcomes.
- Select, implement, and optimize third-party sales enablement tools to measurably enhance sales rep productivity and effectiveness.
- Collaborate proactively and cross-functionally to identify gaps, streamline marketing-to-sales handoffs, and continuously drive pipeline performance improvements.
- Regularly assess platform effectiveness, proactively optimize sales enablement technologies, and demonstrate measurable efficiency gains.
- 5 years of experience in revenue operations or closely related roles, directly supporting B2B sales teams focused on net-new revenue growth.
- Demonstrated experience building revenue operations infrastructure during periods of high organizational growth (50% year-over-year).
- Advanced expertise in configuring and managing HubSpot Enterprise Suite (CRM, Marketing Automation, Reporting, Integrations).
- Proven success creating and deploying robust lead management processes, including scoring models, automated nurturing, and intelligent lead routing.
- Experienced at designing actionable HubSpot dashboards and reports tailored to diverse stakeholder groups, including executives, sales management, and frontline sales teams.
- Deep familiarity integrating third-party sales enablement tools into HubSpot, using both direct integrations and middleware solutions (e.g., Zapier).
- Strong analytical mindset: ability to identify pipeline bottlenecks and recommend practical strategies to improve lead progression and overall sales effectiveness.
- Exceptional communication skills across multiple stakeholders, bridging strategic vision into actionable items.
- Technical skills developing custom HubSpot functionality and integrations (Javascript, Python, React, HubSpot APIs/SDK).
- Familiarity designing attribution models to measure marketing ROI and its impact on pipeline and revenue.
- Previous experience as a frontline sales representative or in direct sales operations roles.
- Experience utilizing and integrating revenue intelligence tools such as Gong or Chorus.
- Proficiency with advanced visualization and analytics tools (Tableau, Power BI, Looker, Domo), extending beyond standard CRM reporting capabilities.
- 100% Company Paid Health/Vision/Dental
- 4% 401K Match
- Generous Paid Time Off
- Paid Parental Leave for New Parents
- Paid Relocation for Non-Local Candidates
