IT Support Technician

Looking for an IT Support Engineer for a part or full time position.

The position will include computer software and hardware repair, virus cleanups, diagnostics, network implementation, administration and troubleshooting, remote support and server management and installation.

The position will include visiting clients on premises and performing network/server installations, as well as on-site diagnostic procedures.

**No application will be accepted unless a resume is provided.

Technical Requirements and Duties

General system failure troubleshooting ability required

Computer builds and setup of hardware, including installation and configuration of necessary software

Knowledge of how to setup, deploy and maintain commercial grade network environments, including network firewalls, routers, wireless access points, switches and Microsoft Windows Servers

Basic or advanced understanding of network traffic routing, including configuration of DHCP and DNS, as well as standard network protocols

Past experience working with IT support, both residential and commercial (minimum 2 years)

Ability to accurately and rapidly troubleshoot and diagnose computer symptoms, including both hardware and software problems

Some past experience with running network cabling, including routing cabling through walls and terminating ends

Ability to assist clients remotely over the phone as well as on premises when needed

Must be experienced with computer repair and software support for current Microsoft Windows desktop operating systems

Must have some experience with Microsoft Server 2008 or newer including Active Directory user management

Must be experienced with Microsoft Office

Administrative Requirements and Duties

Strong customer service skills, including both verbal and written communications to and from clients

Must be able to understand and fully duplicate communications received from clients

Must be able to speak clearly and intelligently and explain computer problems to clients without going "over their heads"

Strong organizational skill is required for this position

High degree of competence with data entry, with few or no errors when copying data from one source to another

Must be strong in both spelling and grammar

Must be clean in appearance and well dressed

Maintaining verbose and detailed records of all work performed, entered into a client database for future reference

Create and keep current how-to guides and FAQs for clients

Position includes answering phone calls as well as greeting walk-in clients

Further Details

In its commitment to long-term expansion and enhanced service to customers and community, maintaining its competitive edge and its commitment to maintaining the highest public confidence and trust in its activities, Critical Computer Solutions, Inc.’s standards of employee skills, competence and teamwork are and shall remain among the highest in the field.

Thus, for the position of IT SUPPORT ENGINEER, the employee must be able to handle computer support related duties by ensuring competently resolved support requests are produced in high quality and volume.

In addition to the technical knowledge, experience and competence required of an IT SUPPORT ENGINEER, Critical Computer Solutions, Inc.’s employees must also possess personal aptitude for solving problems, high intelligence, perseverance and orderliness, responsibility, drive toward and satisfaction at the attainment of goals, calmness and endurance under stressful conditions, consistency and predictability in the regular attendance of duty, individual initiative as well as participation in group efforts, correct estimation of specific circumstances and an absence of unconstructive or ill-considered criticism, fairness, empathy and appreciation toward fellow workers and effective communications skills.

In keeping with these job requirements, Critical Computer Solutions, Inc. utilizes application forms, interview procedures and pre-employment non-medical testing regimens that will assist the company to determine whether applicants possess the skills, competency and above personal attributes necessary to meet the company’s performance standards. Applicants for IT SUPPORT SPECIALIST undergo such screening procedures.

Background Checks and Drug Screening

Due to the confidential data that we service and maintain for our clients, including both governmental and law enforcement offices, we perform an extensive background check on ALL applicants. This is a government requirement for this position.

Further, we may require applicants to be periodically screened for illicit drug use, and the results of this testing may be used during review processes to determine ongoing qualifications for employment.

Job Types: Full-time, Part-time

Pay: $19.00 - $24.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• IT support: 2 years (Required)

Language:

• English (Required)

Location:

• Battle Creek, MI (Preferred)

Work Location: On the road

Salary : $19 - $24