Account Manager

As an Account Manager, you'll flex your skills in growing and managing client relationships while receiving support and strategic guidance from an Account Director or Client Partner. You'll take the lead on projects within your vertical client set, ensuring client satisfaction, driving account revenue growth, and boosting overall business profitability. Most importantly, your clients-from mid- to senior-level professionals-will see you as a trusted advisor, delivering outstanding digital experiences.

You will :

• Provide strategic guidance to manage project relationships and ensure client success and satisfaction
• Build and foster relationships with senior managers in client organizations while offering leadership to internal teams
• Lead projects to completion, adhering to best practices and cross-functional solutions
• Facilitate deeper collaboration opportunities that position clients as innovative leaders in digital solutions
• Share insights on clients' strategic business initiatives with internal teams
• Demonstrate industry expertise in structure, trends, initiatives, and best practices
• Supervise the development of detailed proposals and statements of work with team support
• Drive growth in client relationships by focusing on revenue generation and account profitability
• Collaborate with internal creative, strategy, and project management teams to ensure consistency and cohesiveness across campaigns and workstreams
• Collaborate closely with other agency partners within Integrated Agency Team model

You have :

What We Offer :

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

We continually review ranges to address skills, experience and markets. Base salaries are determined during our interview process, by assessing a number of factors that include, but aren't limited to, a candidate's experience and skills relative to the scope and responsibilities of the position. For current CM employees, tenure will also be a consideration.

Salary Range

70,000-$75,000 USD

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based : https : / / www.consumer.ftc.gov / articles / job-scams#avoid

If Canada based : https : / / www.canada.ca / en / services / finance / consumer-affairs.html

If U.K. based : https : / / www.gov.uk / consumer-protection-rights

If Costa Rica based : https : / / www.consumo.go.cr / educacion_consumidor / consejos_practicos.aspx

Salary : $70,000 - $75,000