Sales Operations and Systems Intern

Who We Are

At Critical Start, we’re on a mission to make everyone a valued member of a winning team, united by an inspiring purpose: shaping the future of cybersecurity. Since 2012, we’ve been dedicated to safeguarding organizations from cyberattacks, preparing for evolving threats, and earning recognition for our innovative contributions to the industry.

We thrive in an agile, collaborative environment that fosters creativity and action. At Critical Start, innovation drives everything we do. We pioneered the first MOBILESOC app for on-the-go threat detection and response, automated alert resolutions to maximize efficiency, and cut alert investigation time by 99.3% - transforming the way cybersecurity teams work. Our team and customers genuinely value the impact we make every day.

Everything we do is grounded in our three core principles:

• Do what’s best for our customers.
• Do what’s best for our team members.
• Don’t do things that suck.

Want to hear more from our team? Watch this video to gain insights into life at Critical Start or check out our Glassdoor reviews for an inside look.

What can we offer you?

• A chance to make an impact every day—whether protecting customers or contributing to a greater mission.
• Collaboration with talented, supportive teammates who value accountability and growth.
• A commitment to continuous improvement, striving for excellence, and breaking past mediocrity.
• A culture of learning, innovation, and inclusivity, where every idea matters.
• Recognition for being at the forefront of the industry—we’ve received accolades that prove we’re doing something right.
• A supportive environment where you belong and your contributions truly matter, as one team member put it: “Every day presents new challenges and opportunities for growth, and the culture is unlike any other.

Who You Are

We’re looking for a Sales Operations and Systems Intern to join our team at our Plano, TX headquarters. This in-person internship runs from May 19, 2025, to August 22, 2025, with an expected commitment of 30 hours per week at a rate of $20.00 USD per hour. Please note that relocation and expense reimbursements are not provided for this position.

The Sales Operations team at Critical Start plays a crucial role in the company's revenue cycle, collaborating extensively across departments such as Marketing, Product, and Finance to drive growth initiatives. This highly collaborative team encompasses functions including Sales Support & Deal Desk, Business Intelligence, and Core Business Systems Administration, providing daily opportunities to learn and tackle new challenges.  Through cross-functional partnerships, policies, processes, and analysis are designed and managed to support Critical Start's strategies as the company continues to grow and evolve. 

What You Will Be Doing?

• Acquire understanding of Sales processes and metrics, and contribute to the sales Operations team through data analysis, automation, and support. 
• Learn how to utilize Salesforce, CPQ, and other sales productivity tools to support the team and enhance system efficiency. 
• Demonstrate a goal-oriented and proactive approach in providing innovative solutions for Critical Start to grow, scale, and exceed revenue targets. 
• Assist our data quality program to ensure account information for customers and prospects is accurate, complete, and consistent across sales and finance tools. 
• Support Sales Operations’ alignment in facilitating cross-functional projects and company initiatives, collaborating with internal stakeholders to understand challenges and develop solutions. 

• Become an integral member of the Sales Operations department, embodying a team-focused attitude, strong work ethic, and dedication to collaborative communication. 
• Demonstrate expanding knowledge of business intelligence, finance, sales, and systems. 
• Participate in weekly 1:1s with your mentor. 

What You Will Bring?

Required Qualifications:

• Currently enrolled in a Bachelor or Masters program with an accredited college with previous experience leading, influencing, and managing team projects. 
• Proactive, motivated, and thrive in a fast-paced environment. 
• Resourceful and able to leverage others on the team for assistance. Most importantly, able to assess when to seek help to maintain workflow. 
• Well organized and capable of providing frequent status updates, identifying challenges or blockers, and communicating clearly and concisely. 
• Possess a strong executive presence and an ability to communicate effectively with peers, senior field leadership, and the executive team. 
• Desire to deepen knowledge of Sales & Revenue Operations, B2B Sales, and/or Business Intelligence. 

What It's Like Working Here

Imagine a dynamic, enjoyable, and rewarding work environment. We are professionals, and the work we do holds immense significance, like saving our customers from potential disasters. However, we believe in not taking ourselves too seriously. 

Prefer a casual dress code every day? No problem, as we find comfort enhances our thinking. 

Our workplace in Plano, TX offers open offices, collaborative meeting spaces, phone rooms, and wellness rooms. In the breakroom, friendly competition arises with games like ping-pong, bubble hockey machine, foosball, or the gaming machine. What harm does a little healthy competition among friends do? 

What does our Compensation and Benefits package entail? 

• Competitive salary with bonus potential 
• 100% employee coverage for healthcare/50% coverage for dependents 
• Unlimited PTO (Paid Time Off) policy 
• Paid Parental and Military Leave 
• Dental and Vision Plan 
• Employer-provided Life Insurance, Long-Term Disability, and Short-Term Disability coverage 
• Additional Voluntary Life Insurance coverage 
• 401(k) Plan with Matching Program 
• Mines Employee Assistance Program 
• Monthly Wellness Initiatives 
• Optional Pet Benefits Discount Plan 

We prioritize your privacy and security. Please note that Critical Start will never request financial information or sensitive personal data during the interview process. If you encounter any suspicious requests, do not respond and contact us directly at recruiting@criticalstart.com. Thank you for helping us maintain a safe and trustworthy hiring experience.

Critical Start welcomes people from all backgrounds and walks of life. One of our core values is to “Do what’s best for our employees,” and that starts with the hiring process by finding the best candidates and providing an environment that upholds equal employment opportunities for all employees and applicants, strictly prohibiting any form of discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Mental and Physical Requirements 

It's important to note that specific physical and mental requirements may vary depending on the nature of the office job, organization, and individual responsibilities. 

Physical:  

• Stationary position for extended periods of time. 
• Constantly operate a computer.  
• Occasionally you may be required to move equipment or other items up to 20 lbs. 
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. 

Mental:  

• Must be able to apply established protocols in a timely manner. 
• Make timely decisions in the context of workflow. 
• Ability to complete tasks and perform in situations requiring speed deadlines, or productivity quota. 
• Ability to work effectively and efficiently in high stress situations. 
• Ability to simultaneously address multiple complex problems. 

For positions that can or will be performed, in whole or in part, remotely within the U.S., range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, experience, performance in the role and potential for revenue generation (sales roles only).

Compensation:

The total compensation range (hourly) being offered for this role is $20.00 USD/per hour.

Additional Compensation:

This role is not eligible for additional or other forms of compensation.

Employment Benefits:

This role is not eligible for additional benefits. 

Application Deadline:

The application deadline for this position is April 30, 2025.

How to Apply:

Interested candidates are invited to visit our career site and apply for the position: https://www.criticalstart.com/careers/

Salary : $20