What are the responsibilities and job description for the Customer Success Manager (Cybersecurity) position at CRM Force?
About the job Customer Success Manager (Cybersecurity)
CUSTOMER SUCCESS MANAGER - CYBERSECURITY
- Location : Remote (must currently reside in the United States)
- Visa : GC and USC only. No sponsorship available.
- Type of job : Full-time salary. No C2C.
- Compensation : Base salary Performance Bonuses based on renewals, retention company pays 100% of all benefits, great PTO, 401K Matching, equity potential.
ABOUT THE ROLE : The Customer Success Manager will be joining a highly profitable, debt-free, and fast growing unique Cybersecurity organization that provides one-of-a kind solutions in the Cyber Threat Intelligence, Cybersecurity and Anti-Fraud solutions. In this role, you will start off as an Individual Contributor , taking ownership of the post-sales customer lifecycle , including customer onboarding , managing and growing / building lasting customer relationships , customer renewals, customer retention , customer integrations , and customer feedback . You will be our first formal Customer Success hire, and will formalize workflow and processes around the Customer Success function. As we continue to grow, you will take part in hiring and growing the Customer Success Team. In the role you will leverage your knowledge around Cybersecurity, Data, Analytics, the Sales process, Renewal Process, Customer Retention, and communication skills (written, email, messaging, phone, presentation, customer outreach, etc). ABOUT YOU (The required stuff) :
Preferred / Plusses (bonus points if you have this experience) :
WHAT YOU'LL BE DOING :
ABOUT THE COMPANY : We are a highly successful 8 year old cybersecurity start-up that provides a one-of -a -kind solution focused around Cyber Threat Intelligence and Fraud Prevention. We are a Debt-free highly profitable, yet very small and agile company, that is at a point where we need to grow our team, and formalize some functions. We are a private company, have grown organically, focus on always doing the right thing, valuing Ethics and Integrity.
