What are the responsibilities and job description for the IT Project Manager (CRM, ERP, etc) position at CRM Force?

About the job IT Project Manager (CRM, ERP, etc)

Title : IT Project Manager

Job Type : Full-time salary. US Status : GC / USC. No sponsorship. Location : 100% remote. Must be in EST timezone. No other timezones will be considered. Technology : Preference will be given to PMs who specialize in ERP (Oracle, etc) or CRM (Adobe / Salesforce, etc) technologies.

Key Responsibilities :

This position provides oversight for the delivery of professional and managed services projects with responsibility for the quality, timeliness, resource mix, and project management rigor, including the following :

Leads internal and client project status meeting and manages all aspects of project management for IT projects
Skilled in multiple project management methodologies including Agile and Waterfall
Works effectively with virtual and remote teams, promoting teamwork & collaboration, and project managing various size initiatives
Ensures effective leadership of day-to-day service activities and risks and understand how and when to escalate.
Follows company project management methodology, while at the same time subjectively assessing the best project management tools to use on a project-by-project basis
Ensures on-time, on-budget project delivery for the customer business
Continually improves reliability of delivery by understanding and improving all aspects of delivery support (tools, technology, reporting, etc)
Initiates interaction with the customers and resolves service issues while fostering key relationships
Maintains daily / weekly interaction with customer stakeholders to manage service delivery processes and gain a strong understanding of the customer critical systems inter-dependency.
Manages escalations as necessary
Produces ad hoc and recurring reports : relating to time and utilization; and performance of delivery, IT Support and monitoring teams
Actively contributes towards self-development by creating and following development plans based on development discussions with immediate manager
Complies with all people-related processes as mandated by company

Role Description

Reporting to the Director of Customer Success, this position is responsible for :

Project managing client professional and managed service projects. Including the following key tasks :

Setting up the project in MS Teams and Project Management software

Establishing the project plan

Ensuring entire team understands roles, scope

Ensure internal team understands what is expected for key processes (time logging, internal chats, document storage)

Leading client, and internal meetings (creating agenda / sharing meeting minutes)

Managing all risks and issues and escalating as appropriate to ensure project remains healthy

Managing financial aspects of project, include budget to actual and profit margins

Monitoring scope

Managing escalations (client and internal)

Monitoring SLAs for task completion.

Administering the Project Management tool, including setting up and monitoring key configurations on an ongoing basis

Updating key metrics for dashboard reporting

Assist in defining and improving the project management process and templates used.

Meeting with clients to understand their satisfaction level and to resolve issues.

Qualifications

This position requires a strong foundation in project management. Candidate must have excellent communication skills, including the ability to be assertive when necessary but maintaining a strong customer focus at the same time. Candidate must have a process mindset, always striving to improve or create repeatable effective delivery processes.

Typical Experience / Skills :

Strong project management foundation and experience with multiple PM methodologies, including waterfall, Agile,etc. Waterfall is requirement as virtually all projects are done Waterfall with some aspects of Agile (daily standup)

Demonstrated work history in customer-facing technology coordination role

Strong interpersonal skills and managing internal and external stakeholders

Experience working with multi-disciplinary teams

Detail oriented and process focused mind set

Strong business acumen with ability to establish and manage standard operating procedures for service delivery

5 years of experience in an IT project management related capacity

Mid to expert level user of Excel and other Microsoft tools

Able to assertively manage project team members (company and client) to ensure dates are met, scope is controlled and risks are actively mitigated.

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IT Project Manager (CRM, ERP, etc)

What are the responsibilities and job description for the IT Project Manager (CRM, ERP, etc) position at CRM Force?

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