What are the responsibilities and job description for the Certification Specialist position at CRM Residential?
Certification SpecialistLebanon, PA ( PA USA)Job TypeFull-timeDescriptionCERTIFICATION SPECIALISTJOB DESCRIPTIONReports to : Community ManagerFLSA Status : Non-Exempt. Position is eligible for overtime.The Certification Specialist will receive general supervision, direction and guidance from the Community Manager.CRM Residential requires a background and drug screening as a condition of employment.Qualifications : Education : High School diploma or equivalent education required.Experience : Previous certification experience. Experience level may vary due to the special needs of the property.Skills : The position requires the ability to deal well with people and get them to feel comfortable quickly. Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)Attendance : Due to the property staffing limitations, it is extremely critical that the individual be able to work their scheduled hours plus any other hours necessary to complete the job.In addition, the position requires the following : Professional imageBe able to multi-taskExcellent communication skills and upbeat attitudeStrong customer service orientationGood organizational and time management skillsStrong administrative abilityThe Certification Specialist will comply with established policies and authorized approval. Certification Specialist responsibilities include, but are not limited to the following : Resident selection and orientation. In accordance with the Resident Selection Plan.The assistance of leasing of vacant apartments in an expeditious manner per company policy striving for 100% occupancy.The timely recertification and interim recertifications of residents in accordance with HUD regulation and Low Income Housing Tax Credit Program.Maintaining the waiting list book and keeping it up to date in the computer followingHUD regulations.Assist with the development of goals and objectives for the property.Resident FilesMaintain resident files according to policy outlined in CRM’s Occupancy ManualAssist Property Manager in preparation of various file reviews such as : Management ReviewMortgagee InspectionAccept daily resident requests and write up corrective work orders as directed by theMaintenance Plus program.Daily management of office dutiesOpen office at prescribed timeImmediately handles daily work orders that come inTake applications for prospective residentsCompute applications for eligibility, with supporting documentsSend out billing noticesGreet in-coming guests, respond to amil and handle all incoming telephone callsAdditional Skills and ResponsibilitiesHave strong time-management skillsStrong communication skillsMaintain a professional demeanorAttend required trainingIn absence of the Community Manager, enforcement of the lease and the rules andregulations.Attend training courses as required by CRM Residential.Completion of all required reports as directed by various departments of CRM Residential.Required to observe all federal and local Fair Housing LawsPerform other related duties, as assigned.Job Descriptions are intended to present an illustrative description of the range of duties, the scope of responsibility and the required level of knowledge, skills and abilities necessary to describe the primary functions of the job; they are not intended to reflect all duties performed by those assigned to this classification.All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.RequirementsHUD Background required
