What are the responsibilities and job description for the Patient Acct Rep-20 position at CRMC Branding?
Responsible for reviewing assigned accounts in a timely manner.
Responsible for processing payor correspondence in a timely manner.
Communicates with third party payors and patients regarding account resolution through phone calls, emails, and/or provider portals.
Accurately documents patient accounts with current claim status and actions needed.
Obtains and submits any requested documentation/records requested by payors.
Ensures payment adjudication is accurate.
Reviews credit balances for proper resolution and initiates refunds following Credit Balance Policy.
Identifies payor issues and trends and reports them to supervisor.
Remains abreast of third party payor and governmental policies, procedures, and regulations.
