What are the responsibilities and job description for the Representative Call Center position at Crockett County Tennessee Schools?
Job Overview
Crockett County Schools is actively seeking a dedicated and professional Call Center Representative to join our dynamic team. This position is essential for delivering exemplary service to our customers, assisting them with inquiries, resolving complaints, and troubleshooting issues related to our educational products and services.
Key Responsibilities
This role offers a pathway for professional development, enabling team members to enhance their skill sets and advance within the organization.
Company Culture And Values
At Crockett County Schools, we prioritize a collaborative and supportive work environment that values teamwork and open communication. Our commitment to building meaningful relationships fosters a culture of trust and reliability, encouraging every team member to contribute to our mission.
Employment Type: Part-Time
Crockett County Schools is actively seeking a dedicated and professional Call Center Representative to join our dynamic team. This position is essential for delivering exemplary service to our customers, assisting them with inquiries, resolving complaints, and troubleshooting issues related to our educational products and services.
Key Responsibilities
- Provide timely and accurate responses to callers, ensuring clients feel valued and supported.
- Engage in active listening to understand the needs of clients and clarify information as necessary.
- Foster long-term relationships with clients and team members built on trust and dependability.
- Utilize various software, databases, and tools effectively to enhance service delivery.
- Strive to meet or exceed call center performance metrics while consistently delivering exceptional customer service.
- Recommend products or services that align with clients’ needs when appropriate.
- Strong customer service orientation and exceptional active listening skills.
- Proficient verbal and written communication abilities, complemented by a professional phone demeanor.
- Solid understanding of company products, services, and internal policies.
- Competence in using computer systems, particularly CRM software, alongside strong typing capabilities.
- Ability to ask insightful questions and manage challenging situations professionally.
- Excellent time management and decision-making skills to enhance efficiency.
- Previous experience in a customer service or call center role is preferred.
- Familiarity with CRM software and strong typing skills are advantageous.
- A high school diploma or equivalent is preferred.
This role offers a pathway for professional development, enabling team members to enhance their skill sets and advance within the organization.
Company Culture And Values
At Crockett County Schools, we prioritize a collaborative and supportive work environment that values teamwork and open communication. Our commitment to building meaningful relationships fosters a culture of trust and reliability, encouraging every team member to contribute to our mission.
Employment Type: Part-Time