What are the responsibilities and job description for the Evening Guest Service Agent position at Croft Hospitality?
Accommodate hotel guests by handling check-ins and check-outs, issuing room keys, managing reservations, and processing payments. Maintain guest records, assist with inquiries, and ensure exceptional customer service.
Key Responsibilities:
- Greet and register guests
- Assign rooms and issue keys
- Manage room availability and guest accounts
- Handle payments and charges
- Address guest inquiries and coordinate with housekeeping and maintenance
- Make reservations and assist with local services (transportation, dining, etc.)
- Maintain professionalism and uphold Hilton standards
Qualifications:
- Strong customer service background
- Positive attitude and strong communication skills
- Basic math proficiency
- Ability to work varied hours, including weekends and holidays
- Valid driver’s license with clean driving record is a bonus to help with valet.
