What are the responsibilities and job description for the Tasting Room / Event Manager position at Crooked Creek Distillery?
Job Title: Tasting Room / Event Manager
Company: Crooked Creek Distillery
Location: Greensburg
Job Type: Full-Time
About Us:
Crooked Creek Distillery is a premier producer of high-quality spirits, dedicated to crafting exceptional products that celebrate the art of distillation. Our commitment to innovation, sustainability, and community engagement drives our success. We are seeking a passionate and experienced Tasting Room / Event Manager to lead our customer experience initiatives and manage events, fostering a welcoming environment for our guests.
Key Responsibilities:
- Oversee the daily operations of the tasting room, ensuring exceptional customer service and an engaging experience for all visitors.
- Lead and manage a team of Customer Service associciates, providing training, support, and performance feedback to enhance service quality.
- Plan, coordinate, and execute a variety of events, including tastings, tours, private parties, and special occasions that promote our brand and products.
- Develop and implement innovative strategies to enhance guest engagement, increase visitation, and elevate the overall tasting room experience.
- Collaborate with the marketing team to create promotional materials and campaigns that highlight upcoming events and offerings.
- Monitor customer feedback and adapt services to continually improve guest satisfaction and loyalty.
- Manage inventory of tasting room merchandise and ensure all products are presented attractively.
- Build and maintain relationships with local vendors and partners to enhance event offerings and community involvement.
- Prepare reports on event outcomes and customer experience metrics to inform future initiatives and operational improvements.
Requirements:
- Bachelor’s degree in Hospitality Management, Event Management, Business Administration, or a related field.
- Experience in event management, hospitality, or customer service, preferably in the beverage or food industry.
- Strong leadership skills with a demonstrated ability to motivate and develop a team.
- Excellent communication and interpersonal skills, with a passion for creating memorable experiences for guests.
- Proven experience in planning and executing events of various scales, with a focus on customer satisfaction.
- Ability to think creatively and implement innovative solutions to enhance the tasting room experience.
- Familiarity with the spirits or beverage industry is a plus, but not required.
- Flexibility to work evenings and weekends to accommodate events and peak tasting room hours.
- Proficiency in technology and software for event management and customer engagement.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development within the company.
- A dynamic and supportive work environment that values creativity and innovation.
- Employee discounts on products and participation in distillery events.
How to Apply:
If you are ready to take on a rewarding role as the Tasting Room / Event Manager at Crooked Creek Distillery, please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for our team to [insert application email or link].
Crooked Creek Distillery is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Types: Full-time, Part-time
Pay: $17.00 - $20.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Flexible schedule
- Professional development assistance
Schedule:
- 8 hour shift
Ability to Commute:
- Greensburg, PA 15601 (Required)
Ability to Relocate:
- Greensburg, PA 15601: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $20
