What are the responsibilities and job description for the Assistant Front Office Manager position at Crosby Hotel LLC?
MAIN DUTIES:
- Supervise and oversee the daily operations of the Reception team
- Ensure standards are followed in all areas and exceptional service is provided to all guests.
- Assist in the training and development of the Reception team and the onboarding of all new hires.
- Assist the Reception team in handling any guest inquiries and complaints.
- Ensure the correct accommodation is allocated, with special attention to VIP clients and repeat guests.
- Occasional coverage of the night manager shifts
- Cover multiple Manager-on-duty (MOD) shifts per week
- Ensure integrity of billing and cash handling Ensure a high level of communication between the Front Office and all other departments within the hotel
- Assist with room reservations where needed
REQUIREMENTS:
· Minimum of 3 years as a hotel receptionist or 1 year as a Supervisor
· Knowledge of Opera PMS
· Excellent communication skills
· Friendly and professional telephone etiquette
· Excellent level of spoken and written English
· Exceptional organization and administrative skills
· Exceptional PC skills
· Ability to remain calm under pressure
· Flexible scheduling
EMPLOYEE BENEFITS:
· Paid vacation, sick and personal days
· Health, dental, vision, and life insurance plans
· Commuter benefits
· Holiday staff parties and staff appreciation events
· Employee meals while on duty
· Departmental and company-wide incentive programs
· In-house uniform dry cleaning services
Salary Range $70,000-$72,000
Salary : $70,000 - $72,000
