Front Desk Supervisor(PM/Overnight Relief ) Warren Street Hotel

Front Desk Supervisor PM/ Overnight relief.  

The Front Desk Supervisor reports directly to the Front Office Manager & Assistant Front Desk Manager. The purpose of the Front Office Supervisor is to oversee the day-to-day running of Reception with a focus on PM and Overnight relief. In addition to the basic reception duties, you will also be responsible for helping motivate and develop team members. As a result, you should be someone who empowers staff and advocates personal growth and development while working to provide an unforgettable personalized experience for every guest. 

 MAIN DUTIES: 

• Supervise and oversee the daily operations of the Reception team 
• Ensure standards are followed in all areas and exceptional service is provided to all guests. 
• Assist in the training and development of the Reception team and the onboarding of all new hires. 
• Assist the Reception team in handling any guest inquiries and complaints. 
• Ensure the correct accommodation is allocated, with special attention to VIP clients and repeat guests. 
• Occasional coverage of the night manager shifts 
• Cover multiple Manager-on-duty (MOD) shifts per week 
• Ensure integrity of billing and cash handling 
• Ensure a high level of communication between the Front Office and all other departments within the hotel
• Assist with room reservations where needed

 REQUIREMENTS: 

·        Minimum of 3 years as a hotel receptionist and/or 1 year as a Supervisor. Luxury experience preferred.  

·        Knowledge of Opera PMS  

·        Excellent communication skills 

·        Friendly and professional telephone etiquette  

·        Excellent level of spoken and written English  

·        Exceptional organization and administrative skills  

·        Exceptional PC skills  

·        Ability to remain calm under pressure  

·        Flexible scheduling 

EMPLOYEE BENEFITS: 

·        Paid vacation, sick and personal days 

·        Health, dental, vision, and life insurance plans 

·        Commuter benefits 

·        Holiday staff parties and staff appreciation events 

·        Employee meals while on duty 

·        Departmental and company-wide incentive programs