Technology: Computer Technician

Job Title: Computer Technician

Reports To: Director of Technology Services

Days to Work: 226/12 Months

Pay Grade: C/T: 7 ($24.10- $34.76) (Depends on Years of Experience)

Wage/Hour Status: Non-Exempt

Dept./School: Technology Services

Date Revised: 12/17/14:10/01/18:10/2020

Report Date: April 17, 2025

In-House applicants must complete the online internal application process

All substitutes for Crosby ISD, if applying for a full time job, MUST complete an External Application

Primary Purpose:

Perform on-site technical work to install and maintain computer equipment and network and software applications throughout the district. Respond to work order requests by diagnosing and repairing network and computer hardware.

Qualifications:

Education/Certification:

• High school diploma or GED
• Candidate must have satisfactory outcome of fingerprinting background check

Special Knowledge/Skills:

• Knowledge of operating systems:
• Microsoft Windows 10
• Mac OS X 10.9
• iOS 7
• Apple hardware including iPad, iPod, iMac, Macbook Air, Apple TV
• HP and Dell (Latitude and Optiplex) systems
• Knowledge of computer hardware, software and imaging practices
• Ability to install, maintain, and repair computers and peripherals, including printers, document cameras, projectors, interactive whiteboards, wireless slates, security cameras, and VoIP phones
• Mandatory training and certifications in job duties will be required

Experience:

• Two years of computer related experience and general knowledge of computer and network maintenance

Such alternatives to the above qualifications as the administration may find appropriate and acceptable.

Major Responsibilities and Duties:

• Assist Technology department in performing hardware and software inventories.
• Diagnose, troubleshoot and solve hardware and software problems on Windows and OS X based computer systems.
• Diagnose and repair equipment, including printers, Apple TV, projectors, interactive whiteboards, document cameras,
• wireless slates, security cameras, and VoIP Phones.
• Deploy computers and peripherals to district standards
• Relocate computer hardware, peripherals, and equipment as needed.
• Assist with the installation, maintenance, troubleshooting, and repair of data communications circuits and equipment.
• Service equipment according to established preventive maintenance schedule.
• Maintain accurate updated records of preventive maintenance.
• Maintain accurate records of time and materials required to perform repairs and service.
• Respond to after-hours emergencies as needed.

Qualities of an Effective Computer Technician:

• Demonstrate proficiency in trouble shooting skills
• Ability to work with people in a positive, friendly and helpful manner; skilled in organizational and time management
• Provide quality customer service and effectively communicate with others
• Effectively escalate issues through the proper process
• Demonstrate sensitivity and flexibility in working with adults and students
• Daily attendance at work and punctuality are essential.
• Operate tools and equipment according to prescribed safety procedures.
• Follow established safety procedures and techniques to perform job duties, including lifting, climbing and carrying.
• Correct unsafe conditions in the work area and report any conditions that are not correctable to the supervisor
• immediately.

Supervisory Responsibilities:

• None.

Equipment Used:

• Hand tools and test instruments for electronic repairs and cable installations. Personal computers and peripherals.

Working Conditions:

Mental Demands/Physical Demands/Environmental Factors:

• Maintain emotional control under stress; work with frequent interruptions/deadlines; frequent climbing, stooping, walking, balancing, pulling, pushing, bending, and kneeling; frequent use of small hand tools and electronic test equipment; frequent district wide travel.
• Occasional prolonged and irregular hours.
• May be required to be on-call 24 hours a day.

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.

The Crosby Independent School District - in compliance with the Title VII, American Disability Act, Age Discrimination in Employment Act, Section 504 of the Rehabilitation Act of 1973 and other statues- seeks to provide equal opportunity without regard to race, color, religion, national origin, sex, age, marital or veteran status, the presence of a medical condition, disability, or any other legally protected status. This policy extends to the employment and all programs and activities conducted by the district. For Further information, Contact the Office of the Superintendent, Crosby Independent School District, 14670 FM 2100 Crosby, Texas 77532.

An Equal Opportunity Employer