Administrative Assistant

COMPANY

Crosley Gracie Jiu-Jitsu

3291 Walnut Blvd. Suite 140

Brentwood, CA. 94513

COMPANY DESCRIPTION

Crosley Gracie Jiu-Jitsu has been a cornerstone of the martial arts community in East Contra Costa County, California, for over 20 years, proudly serving thousands of families across the local communities of Brentwood, Antioch, Discovery Bay, Oakley, Byron, and Pittsburg.

WHY WORK AT THIS COMPANY

A positive, team-oriented environment where we invest in the growth and development of ourselves and our members.

POSITION

Office Operations Assistant

EMPLOYMENT TYPE

Full time

We are looking for a highly organized and detail-oriented Administrative Assistant to keep our front desk operations running smoothly and efficiently. The perfect candidate possesses high self-respect and strong work ethics, has pride in their work, is health-conscious, highly motivated, energetic, and self-driven, and loves working with people.

JOB DESCRIPTION

As the Front Desk & Enrollment Coordinator at Crosley Gracie Jiu-Jitsu, your primary responsibility is to drive student enrollment and retention through exceptional customer service, proactive outreach, and effective sales strategies. You will play a key role in welcoming new students, upgrading existing memberships, and promoting private training sessions, merchandise, and equipment.

KNOWLEDGE, SKILLS, & ABILITIES

• Previous experience in office administration, customer service, or related fields
• Strong verbal and written communication skills with the ability to engage effectively with members of all ages, including children
• Ability to work both independently and collaboratively within a team with enthusiasm, initiative, and problem-solving skills
• Strong organizational and time-management skills, with the ability to prioritize and multitask effectively
• Pays exceptional attention to detail and accuracy in all tasks
• Proficient in Microsoft Office Suite, Google applications, and social media platforms (Yelp, Google, Facebook, Instagram, etc.)
• Minimum typing speed of 50 WPM
• Ability to motivate and engage others positively
• Knowledge of martial arts principles (training provided)
• Maintains a professional demeanor, appearance, and attitude that reflects Crosley Gracie Jiu-Jitsu’s values
• Uphold a healthy lifestyle aligned with the academy’s mission
• Projects a professional image through dress, behavior, healthy lifestyle, and attitude
• Reliable and punctual, demonstrating a strong work ethic

ESSENTIAL DUTIES & RESPONSIBILITIES:

Front Desk & Member Support

• Serve as the first point of contact for students and visitors, providing a welcoming and professional experience.
• Answer and direct phone calls professionally and efficiently
• Manage class check-ins and ensure proper attendance tracking
• Guide new members through facility orientation and explain class procedures
• Provide program information, including class schedules, pricing, and policies
• Refer members to additional services or instructors as needed

Sales, Enrollment, & Billing

• Engage prospective members and schedule trial lessons or facility tours
• Follow up with leads via phone, email, or text to encourage enrollment
• Process new member enrollments for programs, seasonal camps, and seminars
• Schedule private lessons with instructors and students
• Assist with membership renewals and upgrades
• Handle billing inquiries and payment processing and resolve minor account issues
• Track outstanding balances and follow up on payments as needed

Administrative & Clerical Duties

• Draft and send correspondences, emails, and formal documents
• Maintain digital and physical records of memberships, attendance, and waivers
• Organize and update student files to ensure accuracy and compliance
• Prepare reports and spreadsheets for attendance, billing, and promotions
• Order, stock, and maintain office and training supplies
• Monitor and update scheduling systems for instructors and classes
• Manage incoming and outgoing mail and packages

Event & Marketing Support

• Promote upcoming events, special offers, and new programs to members
• Assist with marketing efforts by sharing content on social media and engaging with online reviews
• Help coordinate in-house events, seasonal training camps, tournaments, and seminars
• Assist in preparing event materials such as flyers, email campaigns, and sign-up sheets
• Set up and break down for special events as needed

Culture & Conduct:

• Represent Crosley Gracie Jiu-Jitsu with integrity and professionalism
• Reinforce the Academy Creed, dojo rules, and etiquette among students and staff
• Adhere to and uphold all company policies and standards
• Contribute to a positive and team-oriented environment
• Attend staff meetings and training sessions as required

REQUIRED QUALIFICATIONS

• High school diploma or GED required; college education preferred (business, communication, or related fields a plus)
• Valid driver's license and reliable transportation
• Strong customer service and sales experience with a proven ability to engage with clients professionally
• Excellent communication and interpersonal skills, demonstrating professional etiquette at all times
• Ability to maintain confidentiality and uphold high ethical standards
• Clean background check required

COMPENSATION

• Salary: $50,000 per year during the 90-day probationary period, increasing to $52,000 per year upon successful completion
• Performance-based raises and bonuses available
• Paid holidays and vacation after 12 months of continuous employment, based on consistent performance and reliability
• Medical & Dental benefits are available after 12 months of employment
• Opportunities for professional development and career growth

HOURS

• Monday, Wednesday, and Friday from 11:00 AM-8:30 PM
• Tuesday and Thursday from 3:00-8:30 PM
• Alternating Saturdays from 9:00 AM-1:00 PM

*Additional commitment may be required during periodic special events on weekends

INFORMATION REQUIRED FOR APPLICATION

· List of any local, regional, or nationally recognized certifications

· Best phone number for contact

· List of character and professional references

· Criminal background check

PRELIMINARY SCREENING QUESTIONS TO CANDIDATES

· Do you speak English?

· Are you authorized to work in the United States?

· Have you completed the following level of education: High School Diploma or Equivalent (GED)?

· How many years of Administrative experience do you have?

· Can you work overtime if necessary?

· Can you reliably commute to this job’s location?

· Are you willing to undergo a background check in accordance with local laws/regulations?

CONTACT INFORMATION

Crosley Gracie Jiu-Jitsu

www.crosleygracie.com

info@crosleygracie.com

(925) 634-6958

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Rotating weekends

Experience:

• administrative assistant: 5 years (Required)

Ability to Commute:

• Brentwood, CA 94513 (Required)

Ability to Relocate:

• Brentwood, CA 94513: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $52,000