What are the responsibilities and job description for the Resident Services Manager position at Cross Keys Village - The Brethren Home Community?
Resident Services Manager
Cross Keys Village - The Brethren Home Community (CKV) is currently seeking a highly motivated compassionate professional to join our Personal Care team! As the Resident Services Manager working at CKV, you will be provided with the opportunities to enjoy a friendly work environment guided by Christian values.
This opening is for a full-time position working Monday - Friday 8:00 a.m. - 4:30 p.m. with the ability to fluctuate hours as needed.
Who We Are:
As the largest nonprofit, single-site retirement community in Pennsylvania, Cross Keys Village is dedicated to enriching the lives of older adults. It is our vision to be a leading innovator offering older adults a life infused with quality and purpose. We accomplish these goals and more through our compassionate team of individuals who strive every day to provide the best care and services our community needs.
Personal Care, more commonly referred to as PC Mission Point, is designed for individuals who wish to remain independent when staying at home has become impractical or unsafe. Some of our residents might have limited mobility whereas others might be experiencing various degrees of memory loss. Regardless of their circumstance, Personal Care at CKV actively promotes residents aging in place. Our team members work together to create a more active and purposeful life for our residents, so they can lead healthier and more fulfilled lives.
Job Description:
As the Resident Services Manager, your scope of responsibilities will include but is not limited to:
- Establishing and evaluating resident services to meet department objectives and satisfy regulatory requirements.
- Training and developing the direct care team within Personal Care and monitoring assignments and work schedules.
- Evaluating and monitoring resident service and healthcare needs.
- Advising and facilitating communication between members of an interdisciplinary team to ensure compliance with admission and transfer protocol. Facilitating communication between members of an interdisciplinary team when developing and updating resident support plans.
- Leading and managing the discharge planning process when Residents need a higher level of care.
- Implementing resident service and healthcare policies, procedures and programs for Personal Care. Working collaboratively with service lines, PC Medical Team and family members to manage Resident health.
- Directing the provision of available health care and support service for the Personal Care residents to assure their health, welfare and safety in conjunction with Social Worker. Performing in-depth assessments, as needed, of resident’s physical and emotional status. Assuring that resident’s rights are protected per the Resident’s Bill of Rights. Completing required documentation and record keeping as required.
- Works collaboratively with Personal Care Administrator to develop annual budgets.
- Ensuring effective inter and intra departmental communication, and practices effective communication skills with internal and external customers. Fostering teamwork among all staff and serving as a role model. Developing timely and appropriate relationships with all customers.
- Interacting daily with Personal Care team providing leadership and guidance to direct care staff and Personal Care medical team.
- Providing or coordinating educational topics per regulatory requirement or identified need. Scheduling and leading family conferences. Representing Personal Care at campus IDT conferences. Following residents while in the hospital or Healthcare Center and participating in establishing the discharge goals.
- Participating in Interdepartmental Committees as assigned.
- Supporting the nursing team by assisting in scheduling medical appointments and transportation for resident appointments.
Education and Experience:
- Bachelor’s degree in Human Services or related field is required.
- One to three years of leadership experience is preferred.
- Must have a passion for working with seniors and providing great customer services.
Join Our Work Family:
As a team member at Cross Keys Village, you will be provided with many benefits such as a positive work environment and comprehensive training opportunities. Our large campus also offers you excellent dining options, community events, and so much more!
If you want to become a part of our unique and friendly team, apply to be the Resident Services Manager with Cross Keys Village today!
