What are the responsibilities and job description for the Personal Lines Account Manager - High Net Worth position at Cross Private Client Insurance?
**Position is posted as Hybrid but there is the possibility for full remote for the right candidate depending on distance to/from Westport, CT**
Responsible for the servicing, retention, upselling and cross selling of an assigned book of Personal Lines business for accounts over $10k in premium. Must work independently and proactively with handling all aspects of account management and servicing, handling client questions, requests, and coverage reviews.
Duties of a Personal Lines HNW Account Manager include but are not limited to:
Responsibilities Include:
- Responsible for quoting on carrier sites, including application preparation, loss analysis, pre-underwriting of the risk for professional, quality new and renewal submissions.
- Analyze and compare carrier quotes for proper coverage, terms and conditions in order to present the best coverage solutions to the client.
- Comfortably having conversations with clients to explain the impact of current market trends, increased cost of materials, reconstruction costs and the impact felt on renewal premiums as a result of inflation.
- Execute policy issuance, obtain pertinent signed applications and follow up for download in agency management system.
- Support sales and growth objectives of the agency through cross selling, up selling, and retaining existing business.
- Process incoming mail, faxes, emails, underwriting requests.
- Process policy change requests, issue Evidence of Insurance, ID Cards/Binders and the like.
- Review Daily Communication Log and process changes/updates accordingly in the agency management system.
- Review and close Activities daily, attach client emails to EPIC daily.
- Utilize EPIC Renewals Manager to address large rate increases on renewals and conduct Renewal Reviews with alternate solutions 30 days in advance.
- Establish and maintain good working relationships with company partners.
- Prepare proposals and summaries of insurance as needed.
- Maintain a high degree of accuracy and attention to detail.
- Handle all aspects of Personal Lines Property & Casualty Insurance (including E&S Policies, NFIP Flood, Private Market Flood).
- Participate in any special projects at management’s request.
- Provide an extraordinary level of customer service to existing and prospective clients.
- Must have strong written, oral and phone communication skills.
- Must have the ability to understand and analyze insurance coverage and policy forms.
- Must follow agency workflows and procedures for using our Agency Management System.
Our Ideal Candidate:
- Must execute exceptional organization and time management skills.
- Be able to set, maintain, and execute priorities while comfortably multitasking in a very fast-paced work environment.
- Ability to meet deadlines for providing replacement coverage, alternate quotes, conducting renewal reviews and client inquiries.
- Comfortable with working under limited supervision and making decisions independently in the course of managing a book of business, taking ownership of tasks as they arise, as well as supporting a collaborative team environment.
- Be driven, enthusiastic and possess strong critical thinking and problem-solving skillset.
- Possess outstanding presentation and communication skills.
- P&C License Required
- 5 years of Personal Lines experience required.
- EPIC knowledge preferred.
- Working knowledge of Microsoft Office (Word, Excel, Outlook, Teams) required.
- Proficient knowledge/experience with quoting in and servicing directly in the carrier platforms.