Director Of Independent Living Services

Job Title: Director of Independent Living Services (Village Manager)
Reports To: Executive Director

Job Summary:
The Director of Independent Living Services (Village Manager) is responsible for overseeing the health, safety, and welfare of apartment residents at Cross Road Village. The role requires fostering a calm, trusting environment, ensuring residents’ basic needs are met, and complying with all governing rules and regulations.

Responsibilities

• Admissions and Marketing
• Manage the admissions process, including tours, assessments, and paperwork.
• Coordinate external marketing efforts, public relations, advertising, and distribution of information packets.
• Resident Oversight
• Monitor residents’ health, safety, and welfare, addressing their needs as required.
• Oversee the routine cleaning and maintenance of apartments.
• Handle and coordinate transportation requests and related services for residents.
• Be available or on-call for resident emergencies and document unusual activity or incidents.
• Team Supervision
• Supervise Village housekeeping staff and ensure high-quality service delivery.
• Foster teamwork to achieve departmental and organizational goals.
• Customer Service and Professionalism
• Provide outstanding customer service while maintaining a professional and pleasant demeanor.
• Communicate effectively and professionally with residents, families, and staff.
• Other Duties
• Ensure timely completion of assigned tasks without supervision.
• Perform additional duties as assigned by the Executive Director.

Required Skills/Abilities

• Strong verbal and written communication skills.
• Ability to comprehend and follow oral and written instructions in English.
• Proficiency in Microsoft Office Suite (Word, Excel, Publisher, PowerPoint, and Outlook).
• Ability to work independently and as part of a team.
• Exceptional organizational and customer service skills.

Physical Requirements

• Ability to lift up to 50 lbs.
• Ability to sit, stand, and walk short or long distances throughout the day.
• Ability to concentrate and perform tasks amidst distractions.

Reasonable accommodations will be provided for individuals with disabilities to perform essential job functions.

Education and Experience Requirements

• High School Diploma or GED equivalent (required).
• Valid driver’s license with a safe driving record.
• Previous experience in a leadership or customer-facing role (preferred).

Additional Requirements

• Strong letter-writing and newsletter composition skills.
• Ability to manage time effectively and complete tasks promptly.
• Commitment to maintaining a positive and respectful environment for residents and staff.

Note: This job description is not exhaustive. Duties, responsibilities, and activities may change at any time with or without notice.

Job Types: Full-time, Part-time

Pay: $35,000.00 - $40,000.00 per year

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• On call
• Weekends as needed

Ability to Commute:

• Asheboro, NC 27205 (Required)

Ability to Relocate:

• Asheboro, NC 27205: Relocate before starting work (Required)

Work Location: In person

Salary : $35,000 - $40,000