What are the responsibilities and job description for the Embedded Service Technician position at Cross Technologies Inc.?
Cross is a 100% employee-owned, industrial technology company that works with a variety of companies to improve quality, raise efficiency, and lower risk. Our network of calibration labs and embedded customer facilities within our Precision Measurement Group has been recognized as one of the fastest growing calibration service and repair companies in North America.
Benefits:
- ESOP (employee stock ownership plan)
- Medical benefits
- PTO
- 401K
- and more!
Job Summary:
Embedded Service Technicians are responsible for performing quality calibrations adhering to corporate quality standards and procedures. This associate will be embedded at our customer site on Henderson, KY.
Essential Functions:
- Calibration encompassing the following core disciplines: Temperature, Pressure, Flow, Vibration, Mass, Electrical, Electronics, Time, Frequency, Radio Frequency, Torque, Force and Dimension. Additional training will be provided post-hire as needed.
- Prepare for all on-sites as assigned by Lead Tech or Service Manager; this includes reviewing equipment lists, procedures, specifications, and ensuring proper standards are selected for work assigned.
- Person must ensure he/she has calibration stickers, PMD work orders, worksheets, tags, cleaning supplies, directions, customer contact information and survey cards; downloading customer information to an on-site laptop may be required.
- Person must ensure all company issued tools and property are in proper working order and in calibration.
- Perform clerical work associated with calibration activities including certificates of calibration. Must provide the original data worksheet for final inspection by Quality.
- Perform quality inspection of calibrated equipment as approved by the Quality Manager.
- All certificates for equipment calibrated on-site and in house shall be completed in a timely manner (within 48 hours of job completion.)
- Keep in good order all tools and equipment, practice good housekeeping
- Maintain a safety and customer service mindset at all times
- Consistently maintain good work attendance and productive work ethic.
- Will perform other duties as assigned by the Service Manager
Minimum Requirements/Qualifications:
- A strong understanding of a wide variety of precision measurement equipment, to include the care and use of Instrumentation, Gages, and Precision Measurement Equipment; calibration program management, and Measurement Principles.
- Be proficient in gage management software
- Be computer proficient in all Microsoft Office applications
- Have a strong understanding of computer system peripherals and communication configurations
- Demonstrate excellent interpersonal and customer service skills
- Have excellent written and oral communication skills, both internally and externally
- Demonstrate self motivation, initiative, honesty, integrity, and attention to detail
- Have a valid driver’s license and clean driving record
- Associates Degree in a technical discipline preferred; Instrumentation, Industrial, Mechanical, or Electronics Engineering, for example. Navy or Marine Corp GCAMS / ACTS , AF PMEL, or Army MOS – 94H Test Measurement & Diagnostic Equipment Support Specialist
Core Competencies
Commitment to Excellence - Check your work
- Customer Relationship Management - communicate with customers to deliver better service
- Methodical Approach - troubleshooting
- Team Building
Physical Demands:
Stands greater than four hours at a time
May require walking 2 – 4 miles during an 8 hour period
Stoops and bends below knee level 2 – 4 times an hour
Lifts and carries less than 50 pounds but greater than 25 pounds repetitively
Climbs stairs more than four times in an eight hour shift
Pushes / pulls objects greater than 25 pounds
Reaches out
Reaches overhead
Repetitively uses feet
Repetitively uses hands (computer keyboard)
Grips with hands
