What are the responsibilities and job description for the Service Sales Representative position at Cross Technologies Inc.?
Reporting: This position reports to the Director of Sales and Service
Purpose: The Service Sales Representative’s mission is to develop new business within the defined territory (Raleigh, Greensboro, and future VA growth). Service Sales Representative will communicate to customers and prospects the different aspects and capabilities of Cross and how it applies to their measurement needs. Service Sales Representatives are the primary field liaison between our customers and Cross and the primary business development resource for our company. This is an outside sales role designed for self motivated individuals who can work independently and with a team.
Measurables:
New Service Business attained
Growth of Assigned Service Territories
Number of quotes created and percentage of quotes closed
The creation of leads and the development of transitioning a lead to a customer
Annual performance reviews
Feedback from customers, prospects, and peers.
Activities and Responsibilities:
Visit territory customers and prospects to:
Develop and build the business that Cross does with that customer or prospect.
Create opportunities to meet with customers and prospects and win their business.
Identify the explicit needs of those customers that Cross can meet and identify the relative value of fulfilling those needs and determining the most effective way for Cross to meet that need.
Develop presentations and communicate Cross’ capabilities and how that adds value to them and their organization.
Respond to customer’s requests for quotes by submitting quotations to customers for measurement services, or turn the particular project over to the appropriate Applications Specialist, Inside Sales person, or Service Manager.
Train the customer/prospect on the best, most effective way for them to interface with Cross to meet their needs.
Gather feedback from customers on how Cross can improve what we do and communicate that feedback to the appropriate internal team member(s).
Internal to Cross:Complete and submit all reporting, including quote logs, territory development plans, commission reports, etc on time and accurately.
Participate in Sales and Service team meetings playing the role of team leader where assigned.
Report to management market trends, competitive intelligence, and changes to customer’s businesses that affect Cross
Position Requirements:
Bachelor’s degree in business or a related field preferred.
5-8 years of outside sales experience.
Presentation, written and personal communication skills
A focus on high quality outcomes and business profit
Exceptional quantitative and analytical skills and PC proficiency
The ability to think creatively, take initiative, multitask and manage projects under pressure
An unwavering persistence, commitment, passion and enthusiasm for this work.
Compensation:
- Cross provides a competitive base salary as well as a commission structure that reflects effort and results.
- Cross provides the training and tools needed to succeed so that there is no out of pocket work related expenses.
Provided are:
Company credit card
Company shirts, jackets, and safety shoes
Company computer
Company smart phone
Vehicle Stipend and mileage reimbursement
